Evidence-Based Management is an important aspect of Human Resource Management. Khalifa, a manager of a retail clothing store, has noticed that his staff have not been taking care to re-fold and pack clothes away after customers have looked at or tried on items. He believes this makes the store seem less organised and less appealing to customers. He would like to implement an evidence-based management solution to encourage the staff to more pro-actively re-fold and pack clothes away. He is not sure whether the staff are ignorant of the impression this makes on customers, are too busy with other tasks, or are simply being lazy. He wants to make sure that everyone is aware of the importance of re-folding and packing clothes away and get them to take these actions without the need for him requesting that these tasks be done. Discuss how Khalifa should proceed to find an evidence-based solution to the problem he is facing regarding encouraging his staff to more pro-actively re-fold and pack clothes away. Justify your points using what you have learnt about evidence-based management in the introduction to organisational behaviour, and by applying this to the given scenario.
Evidence-Based Management is an important aspect of Human Resource Management. Khalifa, a manager of a retail clothing store, has noticed that his staff have not been taking care to re-fold and pack clothes away after customers have looked at or tried on items. He believes this makes the store seem less organised and less appealing to customers. He would like to implement an evidence-based management solution to encourage the staff to more pro-actively re-fold and pack clothes away. He is not sure whether the staff are ignorant of the impression this makes on customers, are too busy with other tasks, or are simply being lazy. He wants to make sure that everyone is aware of the importance of re-folding and packing clothes away and get them to take these actions without the need for him requesting that these tasks be done.
Discuss how Khalifa should proceed to find an evidence-based solution to the problem he is facing regarding encouraging his staff to more pro-actively re-fold and pack clothes away. Justify your points using what you have learnt about evidence-based management in the introduction to organisational behaviour, and by applying this to the given scenario.
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