Jon Mayer is a newly appointed graduate staff development officer at the head office of Marvel Bank. Just before lunch, he and his colleagues have been handed their performance appraisals by Chris Handsome, the department manager, and informed to read them and sign them and have them back on his desk by two o’clock. Jon is somewhat shocked when he is told by Henry Silvering, a 30 year veteran, ‘He wasn’t joking, mate. You’ve just had your appraisal and you had better like it because that’s all you’re going to get!’ 1) What impact would Chris’s approach have on his staff’s development, job satisfaction, motivation and performance improvement? Evaluate. 2) If you were the HR manager for Marvel Bank, recommend how would you rectify this situation?
Jon Mayer is a newly appointed graduate staff development officer at the head office of Marvel Bank. Just before lunch, he and his colleagues have been handed their performance appraisals by Chris Handsome, the department manager, and informed to read them and sign them and have them back on his desk by two o’clock. Jon is somewhat shocked when he is told by Henry Silvering, a 30 year veteran, ‘He wasn’t joking, mate. You’ve just had your appraisal and you had better like it because that’s all you’re going to get!’ 1) What impact would Chris’s approach have on his staff’s development, job satisfaction, motivation and performance improvement? Evaluate. 2) If you were the HR manager for Marvel Bank, recommend how would you rectify this situation?
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Jon Mayer is a newly appointed graduate staff development officer at the head office of Marvel Bank. Just before lunch, he and his colleagues have been handed their performance appraisals by Chris Handsome, the department manager, and informed to read them and sign them and have them back on his desk by two o’clock. Jon is somewhat shocked when he is told by Henry Silvering, a 30 year veteran, ‘He wasn’t joking, mate. You’ve just had your appraisal and you had better like it because that’s all you’re going to get!’
1) What impact would Chris’s approach have on his staff’s development, job satisfaction, motivation and performance improvement? Evaluate.
2) If you were the HR manager for Marvel Bank, recommend how would you rectify this situation?
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