It’s increasingly clear that many postings on blogs and product reviews on Web sites are fake or are posted there to manipulate consumers’ opinions. How big a problem is this if consumers increasingly look to consumer generated product reviews during the stage of information search? What steps, can marketers take to handle this problem?
It’s increasingly clear that many postings on blogs and product reviews on Web sites are fake or are posted there to manipulate consumers’ opinions. How big a problem is this if consumers increasingly look to consumer generated product reviews during the stage of information search? What steps, can marketers take to handle this problem?
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Question
It’s increasingly clear that many postings on blogs and product reviews on Web sites
are fake or are posted there to manipulate consumers’ opinions. How big a problem
is this if consumers increasingly look to consumer generated product reviews during
the stage of information search? What steps, can marketers take to handle this
problem?
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