In the case of CoffeeVille, the management used the cause and effect analysis to identify the root causes of increased wait times, which was a significant problem affecting customer satisfaction and business performance. Steps in the Analysis Identify the Problem: The first step in the cause and effect analysis is to identify the problem. For CoffeeVille, the problem was the increased wait times. Create the Fishbone Diagram: The next step is to create the backbone of the fishbone diagram, which is a straight line drawn from left to right. The problem or effect is written at the head or on the right side of the fishbone. Identify the Major Factors Involved: Next, identify the major factors that could be the causes of the problem. These are drawn as "bones" off the spine. For CoffeeVille, these could include staff, procedures, equipment, and materials. Identify Possible Causes: For each major factor, identify possible causes of the problem. These are the sub-factors or secondary causes that are linked to the major factors. Analyze and Prioritize Causes: Finally, analyze and prioritize the causes based on their impact on the problem. This helps in identifying where to focus the problem-solving efforts. CoffeeVille's Solution After conducting the cause and effect analysis, CoffeeVille identified several root causes for the increased wait times. These included inadequate staff training, inefficient procedures, outdated equipment, and poor quality materials. What are five feedback questions that can be used to evaulate the possible solutions?

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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Question

In the case of CoffeeVille, the management used the cause and effect analysis to identify the root causes of increased wait times, which was a significant problem affecting customer satisfaction and business performance.

Steps in the Analysis

Identify the Problem: The first step in the cause and effect analysis is to identify the problem. For CoffeeVille, the problem was the increased wait times.
Create the Fishbone Diagram: The next step is to create the backbone of the fishbone diagram, which is a straight line drawn from left to right. The problem or effect is written at the head or on the right side of the fishbone.
Identify the Major Factors Involved: Next, identify the major factors that could be the causes of the problem. These are drawn as "bones" off the spine. For CoffeeVille, these could include staff, procedures, equipment, and materials.
Identify Possible Causes: For each major factor, identify possible causes of the problem. These are the sub-factors or secondary causes that are linked to the major factors.
Analyze and Prioritize Causes: Finally, analyze and prioritize the causes based on their impact on the problem. This helps in identifying where to focus the problem-solving efforts.

CoffeeVille's Solution

After conducting the cause and effect analysis, CoffeeVille identified several root causes for the increased wait times. These included inadequate staff training, inefficient procedures, outdated equipment, and poor quality materials.

What are five feedback questions that can be used to evaulate the possible solutions?

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