In response to intensive foreign competition, the management of Florex Company has attempted over the past year to improve the quality of its products. A statistical process control system has been installed and other steps have been taken to decrease the amount of warranty and other field costs, which have been trending upward over the past several years. Costs relating to quality and quality control over the last two years are given below. Costs (in thousands) Last This Year Year 765 $ 1,584 540 $ Inspection Quality engineering Depreciation of test equipment Revork labor Statistical process control Cost of field servicing 675 $ 630 $ 225 $ 1,260 $ 1,620 225 $ 1,710 $ 1,170 Supplies used in testing Systems development Warranty repairs Net cost of scrap Product testing 45 81 900 630 $ 4,140 540 $ 1,260 $ 1,530 $ 1,440 990 900 $ 2,700 $ 900 Product recalls Disposal of defective products 900 Sales have been flat over the past few years, at $90,000,000 per year. A great deal of money has been spent in the effort to upgrade quality, and management is anxious to see whether or not the effort has been effective.
In response to intensive foreign competition, the management of Florex Company has attempted over the past year to improve the quality of its products. A statistical process control system has been installed and other steps have been taken to decrease the amount of warranty and other field costs, which have been trending upward over the past several years. Costs relating to quality and quality control over the last two years are given below. Costs (in thousands) Last This Year Year 765 $ 1,584 540 $ Inspection Quality engineering Depreciation of test equipment Revork labor Statistical process control Cost of field servicing 675 $ 630 $ 225 $ 1,260 $ 1,620 225 $ 1,710 $ 1,170 Supplies used in testing Systems development Warranty repairs Net cost of scrap Product testing 45 81 900 630 $ 4,140 540 $ 1,260 $ 1,530 $ 1,440 990 900 $ 2,700 $ 900 Product recalls Disposal of defective products 900 Sales have been flat over the past few years, at $90,000,000 per year. A great deal of money has been spent in the effort to upgrade quality, and management is anxious to see whether or not the effort has been effective.
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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