If you owned a restaurant and were hiring for the following positions, what type of person would you look for each and why? Front of a House: Server Host Busser
- If you owned a restaurant and were hiring for the following positions, what type of person would you look for each and why?
Front of a House:
- Server
- Host
- Busser
| Position | Type of Person | Qualities and Skills | Explanation |
|---|---|---|---|
| Server | Personable | - Excellent communication skills<br> - Friendly and outgoing personality<br> - Ability to multitask<br> - Knowledge of the menu<br> - Grace under pressure | Servers are the face of the restaurant. They interact directly with customers, take orders, and ensure a positive dining experience. They need to be friendly, efficient, and knowledgeable. |
| Host | Organized | - Strong organizational skills<br> - Excellent customer service<br> - Good communication skills<br> - Ability to handle reservations and waitlist efficiently | Hosts are the first point of contact for customers. They need to manage the seating, ensure a smooth flow of guests, and provide a welcoming atmosphere. Being organized and friendly is crucial. |
| Busser | Diligent | - Attention to detail<br> - Physical stamina<br> - Ability to work quickly and efficiently<br> - Team player | Bussers are responsible for clearing and resetting tables, as well as assisting servers. They need to work diligently to maintain a clean and organized dining area. Physical stamina is important for this role. |
Explanation:
Server: Servers are the primary customer-facing role in a restaurant. They should be personable, as they directly interact with diners and often play a significant role in creating a positive dining experience. Excellent communication skills are crucial for taking orders accurately and answering questions about the menu. Servers need to be friendly to build rapport with customers and ensure they have a pleasant dining experience. Multitasking is essential because servers often handle multiple tables simultaneously. Knowledge of the menu is important to make recommendations and accommodate special requests. Grace under pressure is necessary for handling stressful situations during busy times.
Host: Hosts are responsible for managing the front of the house, including seating customers, handling reservations, and maintaining the waitlist. They need to be organized to keep track of table availability and ensure efficient seating. Excellent customer service skills are important because they are the first point of contact for customers and set the tone for their dining experience. Good communication skills are crucial for relaying information to both customers and restaurant staff. Efficiency in managing reservations and waitlists is essential for preventing long wait times and ensuring a positive first impression.
Busser: Bussers play a critical role in maintaining the cleanliness and orderliness of the dining area. Attention to detail is vital to ensure that tables are cleaned thoroughly and reset correctly. Physical stamina is necessary because this job can be physically demanding, involving lifting and carrying dishes and trays. Bussers need to work quickly and efficiently to turn tables around for the next group of customers. Being a team player is important because they collaborate closely with servers and other restaurant staff to create a seamless dining experience.
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