Identify which of the Seven QC Tools would be most useful in addressing each of the following situations:  A copy machine suffers frequent paper jams, and users are often confused as to how to fix the problem. The publication team for an engineering department wants to improve the accuracy of its user documentation but is unsure of why documents are not error-free. A bank needs to determine how many teller positions, drive-through stations, and ATM machines it needs for a new branch bank in a certain busy location.  Its information includes the average numbers and types of customers served by other similar facilities as well as demographic information to suggest the level of customer traffic to the new facility. A contracting agency wants to investigate why it had so many changes in its contracts.  The company believes that the number of changes may be related to the dollar value of the original contract or the days between the request for proposal and the contract award. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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  • Identify which of the Seven QC Tools would be most useful in addressing each of the following situations: 
    1. A copy machine suffers frequent paper jams, and users are often confused as to how to fix the problem.
    2. The publication team for an engineering department wants to improve the accuracy of its user documentation but is unsure of why documents are not error-free.
    3. A bank needs to determine how many teller positions, drive-through stations, and ATM machines it needs for a new branch bank in a certain busy location.  Its information includes the average numbers and types of customers served by other similar facilities as well as demographic information to suggest the level of customer traffic to the new facility.
    4. A contracting agency wants to investigate why it had so many changes in its contracts.  The company believes that the number of changes may be related to the dollar value of the original contract or the days between the request for proposal and the contract award.
    5. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.
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