Match the term on the left with its correct meaning on the right. 1. A comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. Used to enhance quality and productivity in business organizations. Total Quality Management (TQM) 2. A production practice that is all about creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste. Lean or Lean Manufacturing Continuous Improvement Six Sigma 3. A methodology of quality that strives for near perfection and the elimination of nearly all defects. The process must not produce more than 3.4 defects per million opportunities. 4. Process for improvement that states when one process is improved then another one is addressed, and so on, with the end goal being perfection.

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**Matching Management Concepts with Their Correct Meanings**

**Term: Total Quality Management (TQM)**
*Meaning:* 
1. A comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. Used to enhance quality and productivity in business organizations.

**Term: Lean or Lean Manufacturing**
*Meaning:* 
2. A production practice that is all about creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.

**Term: Continuous Improvement**
*Meaning:* 
4. Process for improvement that states when one process is improved then another one is addressed, and so on, with the end goal being perfection.

**Term: Six Sigma**
*Meaning:*
3. A methodology of quality that strives for near perfection and the elimination of nearly all defects. The process must not produce more than 3.4 defects per million opportunities.

This matching exercise is designed to help learners understand core management concepts essential for quality and productivity enhancement in organizations. Each term corresponds to a specific practice or methodology critical for operational excellence.
Transcribed Image Text:**Matching Management Concepts with Their Correct Meanings** **Term: Total Quality Management (TQM)** *Meaning:* 1. A comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. Used to enhance quality and productivity in business organizations. **Term: Lean or Lean Manufacturing** *Meaning:* 2. A production practice that is all about creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste. **Term: Continuous Improvement** *Meaning:* 4. Process for improvement that states when one process is improved then another one is addressed, and so on, with the end goal being perfection. **Term: Six Sigma** *Meaning:* 3. A methodology of quality that strives for near perfection and the elimination of nearly all defects. The process must not produce more than 3.4 defects per million opportunities. This matching exercise is designed to help learners understand core management concepts essential for quality and productivity enhancement in organizations. Each term corresponds to a specific practice or methodology critical for operational excellence.
### Match the Term with its Correct Definition

Below, each term on the left should be matched with its correct definition on the right:

1. **BPR or Business Process Engineering**
   - **Definition**: Coined by Hammer and Champy, simplifies processes and eliminates the non-value added elements from the process, and is synonymous with the Total Quality Management approach of process improvement.

2. **A bottleneck**
   - **Definition**: The most constraining resource in a process.

3. **Service blueprinting**
   - **Definition**: Shows how the customer and service provider interact at each step of the service delivery process.

4. **Little's law**
   - **Definition**: States that inventory in a process is related to the throughput rate and throughput time.

#### Terms and Definitions:
- **BPR or Business Process Engineering** (1)
- **A bottleneck** (2)
- **Service blueprinting** (3)
- **Little's law** (4)
Transcribed Image Text:### Match the Term with its Correct Definition Below, each term on the left should be matched with its correct definition on the right: 1. **BPR or Business Process Engineering** - **Definition**: Coined by Hammer and Champy, simplifies processes and eliminates the non-value added elements from the process, and is synonymous with the Total Quality Management approach of process improvement. 2. **A bottleneck** - **Definition**: The most constraining resource in a process. 3. **Service blueprinting** - **Definition**: Shows how the customer and service provider interact at each step of the service delivery process. 4. **Little's law** - **Definition**: States that inventory in a process is related to the throughput rate and throughput time. #### Terms and Definitions: - **BPR or Business Process Engineering** (1) - **A bottleneck** (2) - **Service blueprinting** (3) - **Little's law** (4)
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