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Eliza, a supervisor, tells her team to cut all costs other than the costs that add value for her company’s customers. In the context of quality improvement methods, Eliza is most inclined toward ________.   a. the zero-defects approach   b. statistical process control   c. total quality management   d. lean process improvement     Before a supervisor can make decisions about how to trim costs, he or she has to know where the money is going. The most important source of such information is the   a. employee handbook   b. code of ethics   c. budget report   d. vision statement

Eliza, a supervisor, tells her team to cut all costs other than the costs that add value for her company’s customers. In the context of quality improvement methods, Eliza is most inclined toward ________.   a. the zero-defects approach   b. statistical process control   c. total quality management   d. lean process improvement     Before a supervisor can make decisions about how to trim costs, he or she has to know where the money is going. The most important source of such information is the   a. employee handbook   b. code of ethics   c. budget report   d. vision statement

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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  1. Eliza, a supervisor, tells her team to cut all costs other than the costs that add value for her company’s customers. In the context of quality improvement methods, Eliza is most inclined toward ________.

      a.

    the zero-defects approach
      b.

    statistical process control
      c.

    total quality management
      d.

    lean process improvement
     

 

  1. Before a supervisor can make decisions about how to trim costs, he or she has to know where the money is going. The most important source of such information is the

      a.

    employee handbook
      b.

    code of ethics
      c.

    budget report
      d.

    vision statement
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