I need help with making this memo better. In this memo i am in customer relations and am alerting the owner of the company that we are fixing an issue with a customer about an broken air conditioner. Also alertering him that we have contacted the IT department to fix a technical issue. I need this memo to be very formal and professional.
Memo
To: Ervin Holder
From: Grace Lathrop (Customer relations)
Date: 9/14/23
RE: Warranty coverage
Hello Mr. Holder, my name is Grace in customer relations. I have a customer who is upset because their air conditioner broke. Looking into the database, I discovered a problem with the updating of the software. Customers that have a warranty are not showing in the database as being active.
I have chosen to cover the warranty because of your policy to honor any warranty bought with the previous owners. I have contacted the customer to inform them that their problem will be taken care of. I have also contacted IT services to correct the issue so that the system updated each account monthly. This will ensure that all accounts that are active stay active and that this issue will not happen again.
I am contacting you to inform you of the process that is being taken to ensure this issue gets resolved and make customers feel like family. I look forward to continue to help make issues like these less frequent.
Sincerely,
Grace Lathrop
Customer relations
I need help with making this memo better. In this memo i am in customer relations and am alerting the owner of the company that we are fixing an issue with a customer about an broken air conditioner. Also alertering him that we have contacted the IT department to fix a technical issue. I need this memo to be very formal and professional.
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