Hi, I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions. Can you help us understand why? The vendor’s performance metrics are below. Thank you, Carlos Henderson Task Instructions The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions. Metric Month 1 Month 2 Month 3 % Customer Questions +8% +10% +12% % Shipped On Time -10% -7% -5% % Shipped Incorrectly +2% +4% +4% % Discounted +18% +18% +14% Units Shipped (Thousands) 80 85 100 Question 3 of 4 How impactful were product discounts on customer questions?
Hi, I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions. Can you help us understand why? The vendor’s performance metrics are below. Thank you, Carlos Henderson Task Instructions The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions. Metric Month 1 Month 2 Month 3 % Customer Questions +8% +10% +12% % Shipped On Time -10% -7% -5% % Shipped Incorrectly +2% +4% +4% % Discounted +18% +18% +14% Units Shipped (Thousands) 80 85 100 Question 3 of 4 How impactful were product discounts on customer questions?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Hi,
I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions.
Can you help us understand why? The vendor’s performance metrics are below.
Thank you,
Carlos Henderson
Task
Instructions
The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions.
| Metric | Month 1 | Month 2 | Month 3 |
|---|---|---|---|
| % Customer Questions | +8% | +10% | +12% |
| % Shipped On Time | -10% | -7% | -5% |
| % Shipped Incorrectly | +2% | +4% | +4% |
| % Discounted | +18% | +18% | +14% |
| Units Shipped (Thousands) | 80 | 85 | 100 |
Question 3 of 4
How impactful were product discounts on customer questions?
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