Case Part B: Patient Satisfaction Thirty patients who check out of the Metropolitan General Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. Management recorded the number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period (see Excel file, Hospital Case Part B spreadsheet). Perform a data analysis for the Hospital. Prepare a report that summarizes your findings and recommendations. Include the following: Questions for Part B: 1. What type of control chart would you use to monitor customer satisfaction at the hospital? 2. Construct the appropriate three-sigma control chart. 3. What comments can you make about the results of the questionnaire? Does the current process appear to be in control? Explain.
Case Part B: Patient Satisfaction Thirty patients who check out of the Metropolitan General Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. Management recorded the number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period (see Excel file, Hospital Case Part B spreadsheet). Perform a data analysis for the Hospital. Prepare a report that summarizes your findings and recommendations. Include the following: Questions for Part B: 1. What type of control chart would you use to monitor customer satisfaction at the hospital? 2. Construct the appropriate three-sigma control chart. 3. What comments can you make about the results of the questionnaire? Does the current process appear to be in control? Explain.
Related questions
Question
Transcribed Image Text:Sample Number of dissatisfied patients
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
6
3
10
7
29
11
7
6
6
5
3 N∞0 N 00
2
8
12
8
Transcribed Image Text:Case Part B: Patient Satisfaction
Thirty patients who check out of the Metropolitan General
Hospital each week are asked to complete a questionnaire
about hospital service. Since patients do not feel well when
they are in the hospital, they typically are very critical of
the service. Management recorded the number of patients
who indicated dissatisfaction of any kind with the service
for each 30-patient sample for a 16-week period (see Excel
file, Hospital Case Part B spreadsheet).
Perform a data analysis for the Hospital. Prepare a report
that summarizes your findings and recommendations.
Include the following:
Questions for Part B:
1. What type of control chart would you use to monitor
customer satisfaction at the hospital?
2. Construct the appropriate three-sigma control chart.
3. What comments can you make about the results of the
questionnaire? Does the current process appear to be
in control? Explain.
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
Step by step
Solved in 3 steps with 4 images
