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Case Part B: Patient Satisfaction Thirty patients who check out of the Metropolitan General Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. Management recorded the number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period (see Excel file, Hospital Case Part B spreadsheet). Perform a data analysis for the Hospital. Prepare a report that summarizes your findings and recommendations. Include the following: Questions for Part B: 1. What type of control chart would you use to monitor customer satisfaction at the hospital? 2. Construct the appropriate three-sigma control chart. 3. What comments can you make about the results of the questionnaire? Does the current process appear to be in control? Explain.

Case Part B: Patient Satisfaction Thirty patients who check out of the Metropolitan General Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. Management recorded the number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period (see Excel file, Hospital Case Part B spreadsheet). Perform a data analysis for the Hospital. Prepare a report that summarizes your findings and recommendations. Include the following: Questions for Part B: 1. What type of control chart would you use to monitor customer satisfaction at the hospital? 2. Construct the appropriate three-sigma control chart. 3. What comments can you make about the results of the questionnaire? Does the current process appear to be in control? Explain.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Sample Number of dissatisfied patients 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 6 3 10 7 29 11 7 6 6 5 3 N∞0 N 00 2 8 12 8
Transcribed Image Text:Sample Number of dissatisfied patients 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 6 3 10 7 29 11 7 6 6 5 3 N∞0 N 00 2 8 12 8
Case Part B: Patient Satisfaction Thirty patients who check out of the Metropolitan General Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. Management recorded the number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period (see Excel file, Hospital Case Part B spreadsheet). Perform a data analysis for the Hospital. Prepare a report that summarizes your findings and recommendations. Include the following: Questions for Part B: 1. What type of control chart would you use to monitor customer satisfaction at the hospital? 2. Construct the appropriate three-sigma control chart. 3. What comments can you make about the results of the questionnaire? Does the current process appear to be in control? Explain.
Transcribed Image Text:Case Part B: Patient Satisfaction Thirty patients who check out of the Metropolitan General Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. Management recorded the number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period (see Excel file, Hospital Case Part B spreadsheet). Perform a data analysis for the Hospital. Prepare a report that summarizes your findings and recommendations. Include the following: Questions for Part B: 1. What type of control chart would you use to monitor customer satisfaction at the hospital? 2. Construct the appropriate three-sigma control chart. 3. What comments can you make about the results of the questionnaire? Does the current process appear to be in control? Explain.
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