help from any third party. 1.(Scenario Based Question - Customer) Your response to Nazia's in-app chat message 'Hiya! My partner has sent me £1500 from their bank account as a Faster Payment to cover my bills and living expenses this month. They've told me they sent it over an hour ago from their bank and it left their balance, so I kind of expected it by now. I'm going to struggle to pay my bills without this, Thank you! Write your response to the customer as if you were a COp at Monzo who had just picked up a call from Nazia, for example "Hi Nazia..". Show us your empathy and analytical problem solving skills, and how by being customer centric you'd help get the customer to a logical solution in this scenario. *
help from any third party. 1.(Scenario Based Question - Customer) Your response to Nazia's in-app chat message 'Hiya! My partner has sent me £1500 from their bank account as a Faster Payment to cover my bills and living expenses this month. They've told me they sent it over an hour ago from their bank and it left their balance, so I kind of expected it by now. I'm going to struggle to pay my bills without this, Thank you! Write your response to the customer as if you were a COp at Monzo who had just picked up a call from Nazia, for example "Hi Nazia..". Show us your empathy and analytical problem solving skills, and how by being customer centric you'd help get the customer to a logical solution in this scenario. *
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Transcribed Image Text:AA
6:52
boards.greenhouse.io
help from any third party.
1.(Scenario Based Question - Customer) Your response
to Nazia's in-app chat message 'Hiya! My partner has
sent me £1500 from their bank account as a Faster
Payment to cover my bills and living expenses this
month. They've told me they sent it over an hour ago
from their bank and it left their balance, so I kind of
expected it by now. I'm going to struggle to pay my bills
without this, Thank you!
Write your response to the customer as if you were a
COp at Monzo who had just picked up a call from
Nazia, for example "Hi Nazia..". Show us your empathy
and analytical problem solving skills, and how by being
customer centric you'd help get the customer to a
logical solution in this scenario.
★
2. (Scenario Based Question - Customer) Your
Privacy - Terms
rosponco to Barbara's in onn chat mossago "Hello love
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