Heizer and Render advises that when analyzing and designing processes to transform resources into goods, the following questions should be asked: - Is the process designed to achieve competitive advantage in terms of differentiation, response or low cost? - Does the process eliminate steps that do not add value? - Does the process maximize customer v
Heizer and Render advises that when analyzing and designing processes to transform resources into goods, the following
questions should be asked:
- Is the process designed to achieve competitive advantage in terms of differentiation, response or low cost?
- Does the process eliminate steps that do not add value?
- Does the process maximize customer value as perceived by the customer?
- Will the process win orders?
A Time-Function Map is similar to a flow process chart, but with time added to the horizontal axis. With time-function mapping,
notes indicate the activities and arrows indicate the flow direction, with time on the horizontal axis.
1. Choose a process within your organization and construct a Baseline Time-Function Map
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