TQM stresses three principles for achieving high levels of process performance and quality. Which of the following is one of them? A. life-long employment B. customer satisfaction C. management leadership D. continuous employee improvement

TQM stresses three principles for achieving high levels of process performance and quality. Which of the following is one of them? A. life-long employment B. customer satisfaction C. management leadership D. continuous employee improvement

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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TQM stresses three principles for achieving high levels of process performance and quality. Which of the following is one of them?

life-long employment

customer satisfaction

management leadership

continuous employee improvement

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