19. Design cycle time is an example of a: a. Financial performance measure b. Service-after-sale process measure c. Innovation process measure
Q: Scheduling Problem An airline reservations office is open to take reservations by telephone 24 hours...
A: Given data is
Q: How should budgeting, scheduling, and resource loading or leveling be most logically accomplished in...
A: The following is the logical sequence: 1. Scheduling 2. The loading of resources 3. Creating a budge...
Q: The company L. Houts Plastics is a large manufacturer of injection- molded plastics in North Carolin...
A: Given data is
Q: The EU has made changes in airline regulation that dramatically affect major European carriers such ...
A: Given-
Q: in determining which process technology to be used to improve operational efficiency. Provide with r...
A: In its broadest sense, operational efficiency refers to a company's capacity to provide high-quality...
Q: By how many dollars would they have to increase sales in order to equal a 1.80% savings to purchasin...
A: Annual revenue is $8,500,000. Purchase spend is 41 percent of revenue.
Q: we have three Counthiès A, Rc in Solving the prablemot tutegration Heep in produets the humberof Pis...
A: Find the Given details below: Given details: P1 P2 P3 A 8 7 6 48 B 13 11 12 12 C 9 9...
Q: Describe the tools and technologies that were used to define information technology project manageme...
A: IT project management is the procedure of organizing & handling the information technology expan...
Q: Importance of quality products and services for tourism and hospitality industry? Why?
A: Quality management is the accomplishment of managing all activities & tasks required to maintain...
Q: Is globalization a cure for poverty?
A: At the start of the 21st century, the world economy was estimated to be worth $60 trillion. Over 77,...
Q: What is Facility Planning Location Strategy?.
A: Facility planning location strategy refers to a structured planning process that involves the organi...
Q: Briefly describe the six major steps that are recommended for a logistics network design process.
A: Step 1: Define the Logistics/Supply Chain Network Design Process The development of a logistics/supp...
Q: What is a the advantage of using the Fixed-Order-Quantity model in inventory management?
A: Inventory management is the management in which raw materials and finished products and stored and m...
Q: The operations manager using a combination of methods has forecast sales of Lomi Cup Orders at the l...
A: Given data is
Q: Loans are evaluated in a process with two resources. The first resource has a capacity of 30 loans p...
A: Capacity of first = 30 loans per hour Capacity of second = 38 loans per hour Demand = 40 loans per h...
Q: QUESTION: Warehouse management plays a strategic role in the overall supply chain process. Effective...
A: Supply chain strategy enables organizationsknow how to perform with their products' distributors &am...
Q: Angela manages a store that sells speakers. Each Boomer takes 38 hours to create the plastic pie hou...
A:
Q: 1. The manager of a crew that installs carpeting has tracked the crew's output over the past several...
A: Productivity is the comparison between the output and input of the production factors used in the bu...
Q: In a company two mechanics maintain two very important machines in a production process, which usual...
A: Two mechanics maintain two important machines, so there are two servers. The machines breakdown ever...
Q: Briefly describe at least three (3) Facility Layouts, and indicate the kinds of situations in which ...
A: Facility layout is the concept of manufacturing in which different elements or aspects are arranged ...
Q: imple flow chart for applying a job
A: A job request is a arrangement that records factual education, communication information & profe...
Q: the gulf coast foundry is developing a long range strategic plan for buying scarp metal for its foun...
A: Here, this is an LP programming problem, we would determine the number of railroad cars of scrap fro...
Q: What are the primary challenges that will be encountered during Quality Assurance and Quality Contro...
A: Quality is the ability to manufacture the products and services as set standards and increase custom...
Q: Management of the Toys R4U Company needs to decide whether to introduce a certain new novelty toy fo...
A: Let the decision variable, X=Number of the toys to produce. Fixed cost, F= $500000 Variable cost, V ...
Q: Given the soft constraint X, + X2 +d* - d" = 45, which was originally the hard constraint X, + X2 = ...
A: Slack and surplus variables are referred to as Deviational Variables (di — and di +) in general prac...
Q: Explain what a SWOT analysis is and what it isn't.
A: SWOT analysis is an analytical technique to determine strengths, weaknesses, opportunities, and thre...
Q: Demonstrate how concentration at work gives the dynamic leader power and passion to succeed.
A: Strong leadership is when individual can inspire, motivate, inspire & challenge the team to prod...
Q: Provide various reasons as to why project costs may exceed the estimate and provide an alternative s...
A: Project costs are the sum amount of all the funds that is necessary to complete a particular project...
Q: Which virtual project problems are unique to the phenomenon of being dispersed and which are common ...
A: In the virtual project execution, here, team members stay away from each other, they work from their...
Q: What is the best way to create a generic diagram of a business process of your choosing AFTER ERP Sy...
A: Enterprise resource planning is described as the sort of software application that can be used by or...
Q: If the projected or forecasted sales of Malinao Bakery for the month of January is 2100 loaves of br...
A: Projected sale will be the sum of forecasting sales multiplied by the unit sale values. Using the gi...
Q: The product manager of GE is reviewing the pen-etration of trash compactors in American homes. After...
A: 1. Poor acceptance - Trash compactors,being a high-learning product,include several acceptance...
Q: What is Break even analysis and hoe is it used.
A: Production is the process of converting raw material and input into finished products and services f...
Q: Clients are served in a process with two resources. The first resource has a capacity of 14 clients ...
A: Given data: Capacity for the first resource = 14 client/hour Capacity for the second resource = 15 ...
Q: Kent State University students services department is concerned about the lack of healthy food optio...
A: given, 650 bar per week allocate 3workers for 7.5 hr each
Q: What is a cost baseline in project management? How can it be applied to monitor and control a projec...
A: When a project is initiated there are some basic factors that are predefined like scope, budget, and...
Q: To illustrate these different approaches to Production Planning, identify to most appropriate Produc...
A: The manufacturing sector has gotten more competitive as the range and variety of goods and services ...
Q: Valencia Products makes automobile radar detectors and assembles two models: LaserStop and SpeedBust...
A: Objective Functions and Constraints: Based on the given details, the objective funct...
Q: 2. 888 Chapter 3 Problems 113 A total of 60 forklift trucks are produced and shipped per week. Each ...
A: Note: - Since the exact question that has to be answered is not specified we will answer 3.30 and 3....
Q: In representing qualitative data, we might use a) Histograms b) Scatter plots c) Pie charts d) O...
A: Qualitative data can be stated as the descriptive and conceptual knowledge or data gathered through ...
Q: a) b) c) d) e) f) g) h) i) What is the optimal solution (in words? An additional 4 hours of shaper t...
A: Note: - Since we can answer only up to three subparts we will answer the first three subparts(a, b, ...
Q: 5. Myco is considering the introduction of three new products. For each product, the labor and raw m...
A: The given information is as follows. The plants and capacity of the plants:
Q: Solve for the intercept (a).
A: Given data is
Q: Please try to solve in 30 minute People are served in a process with two sequential resources. The c...
A: Given, Two sequential resources, which means they are in series. Capacity of first resource = 2 Capa...
Q: Consider an E-R diagram in which the same entity set appears several times. Why is allowing this red...
A: Entity sets represent the tables in an ER Diagram (ERD), which is a visual representation of a datab...
Q: Alabama llc collected sales dara for four months, janurary through april. the data is janurary-17, f...
A: Note- Hi! Thank you for the question As per the honour code, We’ll answer the first question since t...
Q: a) Draw network diagram representing the project b) Find total float & free float for each activity ...
A: D(duration)=given in the question as normal time ES (Early start)= The first activity from where the...
Q: Which of the following statements are TRUE? The lower the MAD, the more accurate the forecast. The M...
A: Mean Absolute Deviation (MAD) is the proportion between sum of absolute error values and number of f...
Q: People are going to be different. The focus of managers should be to?
A: There are varieties of individuals that work together in one organisation. They come from distinct c...
Q: World Foods, Inc., imports food products such as meats, cheese, and pastries to the United States fr...
A: We first tabulate the given data in a consolidated form by combining both the tables which are easy ...
19. Design cycle time is an example of a:
a. Financial performance measure
b. Service-after-sale process measure
c. Innovation process measure
20. An example of an operaations process measure is:
a.Costs per customer service incident
b. Six sigma quality
c. Customer requests handled on first call
Trending now
This is a popular solution!
Step by step
Solved in 4 steps
- Match the term on the left with its correct definition on the right. 1. Coined by Hammer and Champy, simplifies processes and eliminates the non-value added elements from the process, and is synonymous to the Total Quality Management approach of process improvement BPR or Business Process Engineering A bottleneck 2. The most constraining resource in a process Service blueprinting 3. Shows how the customer and service provider interact at each step of the service delivery process Little's law 4. States that inventory in a process is related to the throughput rate and throughput timeProcess capability indices measure process’ ____; process performance indices measure process’ ____. (a) actual performance; actual performance (b) actual performance; potential capability (c) potential capability; actual performance (d) potential capability; potential capabilityQ44 ___________ is based on the idea that customer expectations of the service they will receive shape their perception of the actual service encounter. Select one: a. Service recovery b. Service quality c. Service satisfaction d. Service action
- 20. An example of an operations process measure is a.Costs per customer service incident b.Six sigma quality c. Customer requests handled on first callSupppose that customers are asked to rate the quality of the service provided at a busy service facility. Based on the lectures on quality this term, select the choice that best highlights customer-preferred quality dimensions. a.Reliability, Assurance, Tangibles, Empathy, and Responsiveness. b. Responsiveness, Altruism, Tangibles, Empathy, and Readiness. c. Timeliness, Assurance, Needs, Reliability, and Empathy. d. Intangibles, Price, Location, Timeliness, and Needs.TQM stresses three principles for achieving high levels of process performance and quality. Which of the following is one of them? A. life-long employment B. customer satisfaction C. management leadership D. continuous employee improvement
- In evaluating the quality of a service, Nick noticed the staff was very knowledgeable and were able to explain all of the options clearly. This evaluation is based on the _____ component of service quality. A.empathy B.reliability C.assurance D.responsivenessGE adopted Six Sigma from Motorola in 1995, Which of the following is not an advantage of using Six Sigma: Select one: O A. Process improvement O B. A decrease in customer satisfaction O C. Product improvement O D. Defect reduction Next pageWhich of the Seven QC Tools would be most useful in addressing each of the following situations? Explain your reasoning. d. A contracting agency wants to investigate why they had so many changes in their contracts. They believe that the number of changes may be related to the dollar value of the original contract or the days between the request for proposal and the contract award. e. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.
- Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company’s actual performance. Description Weight Number of Errors Complaints reopened 3 145 Damaged packages 10 17 International 1 109 Invoice adjustments 1 284 Late pickup stops 3 207 Lost packages 10 4 Missed proof of delivery 1 28 Right date late 1 752 Traces 3 115 Wrong day late 5 11 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): %Which of the following is not a characteristic of nonfinancial performance quality indicators?a. They relate to physical processes and therefore focus attention on precise problem areas in needof attention.b. They can provide immediate feedback on whether quality-improvement efforts have succeededin improving quality.c. They are typically less expensive to obtain compared to cost-of-quality (COQ) data.d. They are predicted by a set of relevant financial indicatorsWellplace Insurance Company processes insurance policy applications in batches of 100. One day, they had eleven batches to process and, after inspection, it was found that four batches had nonconforming policies. One batch had seven nonconformances, another had two, another had one, and another had five nonconformance. a. What was the proportion nonconforming for each batch? Round your answers to two decimal places. The proportion nonconforming for the first batch: The proportion nonconforming for the second batch: The proportion nonconforming for the third batch: The proportion nonconforming for the fourth batch: b. What was the nonconformance per unit (NPU) in total for the eleven batches? Round your answer to three decimal places. Total nonconformances per unit for all batches: