Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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What courses and experiences does a first-level supervisors in a global call center company?
Expert Solution
Step 1: Introduction
A worldwide call center company's first-level supervisors are essential to guaranteeing the effectiveness of customer service operations. Individuals need a foundation in education, specific training, and practical experience to succeed in this role. This combination gives them the abilities and information required to successfully manage their teams and offer top-notch customer service in a multicultural, international setting.
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