For each of the processes: Describe its features, advantages and limitations. Identify situations in which each process option is most favorable. Explain what the workflow is like in service companies: Front office Back office
For each of the processes:
Describe its features, advantages and limitations.
Identify situations in which each process option is most favorable.
Explain what the workflow is like in service companies:
Front office
Back office
Explain the characteristics, advantages and limitations of each of these production processes.
Describe the situations in which each process option is most favorable.
Front Office:
- Features: The front office refers to customer-facing activities such as sales, customer support, and marketing. It involves direct interaction with clients and potential customers.
- Advantages:
- Direct customer interaction allows for building relationships and understanding customer needs.
- Quick response to customer inquiries and feedback.
- Can drive revenue through sales and customer retention.
- Limitations:
- Labor-intensive, as it requires hiring and training staff for customer-facing roles.
- Limited control over certain business processes that may happen in the back office.
- Favorable Situations:
- When businesses aim to improve customer satisfaction and loyalty.
- In industries where customer relationships are critical, like hospitality and retail.
- During marketing and sales campaigns to engage potential clients.
Back Office:
- Features: The back office handles internal operations like accounting, HR, IT support, and administrative tasks. It doesn't involve direct customer interaction.
Step by step
Solved in 3 steps
