Focus on the reasons for ranking of some jobs higher than others on the level of emotional labor. Describe the following in detail based on upon the chart and your personal experiences as it relates to emotional labor:The extent to which the job has required display rules. Emotional labor is higher where the job requires the job incumbent to display emotions while interacting with customers, suppliers, and others.The frequency and length of interaction with other people. Emotional labor is higher where employees must display emotions frequent and for long periods of time.The intensity of emotions required during this interaction. Emotional labor is higher where the job incumbent must display more extreme emotions.The extent to which the display rules create emotional dissonance. Emotional labor is higher where incumbents must display emotions that are dissimilar or contrary to their true emotions at the time of the emotional display. Expert Ranking on Emotional Labor (1=Highest)ExpertOccupation Ranking Explanation of RankingBartenderCashierDentalhygienistInsuranceadjusterLawyerLibrarian48765Bartenders "must be friendly and helpful withcustomers." In small establishments, bartenders mustalso deal with unruly customers, but this is typicallyhandled by other employees in larger establishments.Some bartenders do not interact directly withcustomers. Some bartenders serve customers, buthave limited interaction with them, so they have limitedemotional labor duties.Although cashiers work almost all of their time in frontof customers, the interaction with each customer istypically brief, routine, and with limited conversation.People in this job work with patients, but the jobdescription involves mainly performing tasks withlimited interaction with patients (who are usually unableto speak during the work anyway!) However, emotionallabor is required by maintaining a pleasant or neutraldisposition throughout the visit. They also spend sometime talking with patients about dental hygiene. Dentalhygienists must also maintain a calm disposition whenassisting the dentist during surgical work.Although adjusters interact with claimants, a fair portionof their task involves collecting information about theevent, reviewing police records, and comparing datawith other claims. Interaction with claimants mayrequire some emotional labor where the claim is apersonal injury or loss of valuable goods. However, thisinteraction is relatively brief. Some emotional labor mayalso occur where claims need to be negotiated with theclaimant.The emotional labor required of lawyers variessignificantly with the type of work. Barristers (triallawyers) must “be able to think quickly and speak withease and authority." Other lawyers spend most of theirtime performing research or attending to the practice'sadministrative tasks. Most lawyers spent some timewith clients, which requires both authority and empathyfrom the lawyer during these interviews.The librarian's interaction with the public can vary withthe specific position. Some have little direct interaction,relying instead on technology to manage most queries.Other librarians must help to answer customerquestions, read to children, and work with publicgroups. However, “librarians spend a significant portionof time at their desks or in front of computer terminals."Most interaction tasks are for a short duration and havelow intensity. LibrarianPostalclerkRegisterednurseSocialworkerTelevisionannouncerCO10213The librarian's interaction with the public can vary withthe specific position. Some have little direct interaction,relying instead on technology to manage most queries.Other librarians must help to answer customerquestions, read to children, and work with publicgroups. However, "librarians spend a significant portionof time at their desks or in front of computer terminals."Most interaction tasks are for a short duration and havelow intensity.Postal clerks include people who work at retail countersand those who process letters and packages. Theformer are similar to cashiers (see above) in theiremotional labor requirements. The latter have almostno interaction with the public, just with other postalemployees. Thus, their emotional labor requirementswould be no more than for any other job involving someinteraction with co-workers.Registered nurses vary from staff nurses in hospitals topublic health nurses in schools. Most hospital nursesengage in considerable emotional labor and "needemotional stability to cope with human suffering,emergencies, and other stresses." They mustfrequently exhibit emotions that they are "caring andsympathetic." They must also manage the emotions ofpatients and visitors.Social workers have frequent interaction with clients,sometimes with heavy case loads. They "see clientswho face a life-threatening disease or a socialproblem." Depending on the type of client, socialworkers must display emotions of control, empathy, andsupport. The job “can be emotionally draining."Television announcers must sound and lookconsistently pleasant on-air, and display similaremotions during the many public events required forthe job. "The most successful announcers attract alarge audience by combining a pleasing personality andvoice with an appealing style." This can createemotional dissonance where the announcer worksunder tight deadlines or interviews people withaggressive behavior. However, announcers also spenda large portion of their time away from an audiencepreparing on-air scripts.

Disclaimer: The questions shall be answered in a generic manner, so personal experiences cannot be…

Answered: Focus on the reasons for ranking of…

Ciccarelli: Psychology_5 (5th Edition)

5th Edition

ISBN:9780134477961

Author:Saundra K. Ciccarelli, J. Noland White

Publisher:Saundra K. Ciccarelli, J. Noland White

Chapter1: The Science Of Psychology

Section: Chapter Questions

Problem 1TY

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Focus on the reasons for ranking of some jobs higher than others on the level of emotional labor. Describe the following in detail based on upon the chart and your personal experiences as it relates to emotional labor:

The extent to which the job has required display rules. Emotional labor is higher where the job requires the job incumbent to display emotions while interacting with customers, suppliers, and others.
The frequency and length of interaction with other people. Emotional labor is higher where employees must display emotions frequent and for long periods of time.
The intensity of emotions required during this interaction. Emotional labor is higher where the job incumbent must display more extreme emotions.
The extent to which the display rules create emotional dissonance. Emotional labor is higher where incumbents must display emotions that are dissimilar or contrary to their true emotions at the time of the emotional display.