Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists who want to experience the Tour de France by riding through one or more stages in the race. It has four people who take calls from clients. Each call lasts on average 20 minutes, with a standard deviation of 60 minutes. A call arrives on average every 15 minutes with a standard deviation of 15 minutes. On average, how many minutes does a caller wait before talking to an agent? Note: Do not round intermediate calculations. Round your answer to 2 decimal places. Average time in the queue minutes
Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists who want to experience the Tour de France by riding through one or more stages in the race. It has four people who take calls from clients. Each call lasts on average 20 minutes, with a standard deviation of 60 minutes. A call arrives on average every 15 minutes with a standard deviation of 15 minutes. On average, how many minutes does a caller wait before talking to an agent? Note: Do not round intermediate calculations. Round your answer to 2 decimal places. Average time in the queue minutes
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
Related questions
Question
please answer within 30 minutes.
Transcribed Image Text:Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists who want to experience the
Tour de France by riding through one or more stages in the race. It has four people who take calls from clients. Each call lasts on
average 20 minutes, with a standard deviation of 60 minutes. A call arrives on average every 15 minutes with a standard deviation of
15 minutes.
On average, how many minutes does a caller wait before talking to an agent?
Note: Do not round intermediate calculations. Round your answer to 2 decimal places.
Average time in the queue
minutes
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
Step by step
Solved in 5 steps
Recommended textbooks for you
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.