Exercise 18-40 (Algo) Partial Productivity Measures (LO 18-6) RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore. The following information provides the call center representative-hours worked and the number of calls handled for the most recent period: Representative-hours. Calls handled Location Minneapolis Phoenix Boise Singapore Minneapolis 9,930 62, 196 Partial Labor Productivity Phoenix 11,700 63,210 Boise Required: a. Compute the partial productivity measures for representatives for the four locations. Note: Round your answers to 2 decimal places. 8,720 31,824 Singapore 15,800 74,716

Exercise 18-40 (Algo) Partial Productivity Measures (LO 18-6) RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore. The following information provides the call center representative-hours worked and the number of calls handled for the most recent period: Representative-hours. Calls handled Location Minneapolis Phoenix Boise Singapore Minneapolis 9,930 62, 196 Partial Labor Productivity Phoenix 11,700 63,210 Boise Required: a. Compute the partial productivity measures for representatives for the four locations. Note: Round your answers to 2 decimal places. 8,720 31,824 Singapore 15,800 74,716

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

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Top management at Reisener Corporation are looking to improve productivity in corporate staff functions. One area targeted for the initiative is the Human Resources (HR) department. The following data were collected for three relatively routine actions for the most recent period: hiring, separations, and transfers (within Reisner facilities). Staff-hours Personnel actions completed Action Hiring Separations Transfers Hiring 3,500 110 Required: a. Compute the partial productivity measures for labor for the three actions. Note: Round your answers to 3 decimal places. Partial Labor Productivity Separations 2,700 62 Transfers 3,900 110
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