5.The CRM system evolves around the following except; Technology Processes People Outsourcing 6.The following sector has the highest number of usages of CRM in Canada Wholesale Manufacturing Finance Insurance Retail
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- HComprehensive Insurance Company has two product lines: health insurance and auto insurance. The two product lines are served by three operating departments, which are necessary for providing the two types of products: claims processing, administration, and sales. These three operating departments are supported by two departments: information technology and operations. The support provided by information technology and operations to the other departments is shown below. Information technology Operations Support Departments Operating Departments Information Technology 100% Operations 20% Clains Processing 20% Administration 40% Sales 20% 10 50 30 The total costs incurred in the five departments are: Information technology Operations claims processing Administration Sales Total costs $ 578,000 1,780,000 290,000 630,000 650,000 $ 3,928,000 Required: Determine the total costs in each of the three operating departments, after departmental allocations, using (a) the direct method, (b) the…N4
- Required information Exercise 9-35 and 9-36 (Algo) Skip to question The Personnel Department at Hernandez Bros. is centralized and provides services to the two operating units: Miami and New York. The Miami unit is the original unit of the company and is well established. The New York unit is new, much like a start-up company. The costs of the Personnel Department are allocated to each unit based on the number of employees in order to determine unit profitability. The current rate is $620 per employee. Data for the fiscal year just ended show the following. Miami New York Number of employees 1,320 420 Number of new hires 12 32 Number of employees departing 18 18 Exercise 9-35 (Algo) Unitwide versus Department Allocation-Administrative (Service) Function (LO 9-2, 3) Required: a. Compute the cost allocated to each unit using the current allocation system. b. Livan, the manager of the Miami unit, is unhappy with the allocation from Personnel. He…C3EXCEL PROBLEM 6-9. Choice of Allocation Base, Problems with Cost Allocation [LO 1] Tilden Financial Services has two divisions, Financial Planning and Business Consulting. The firm's accountants are in the process of selecting an allocation base to allocate centrally provided per- sonnel costs to the divisions. Two allocation bases have been proposed: salary and headcount (number of employees). Personnel costs are expected to to the allocation: $1,500,000. The following data relate Financial Planning Business Consulting Salaries $15,000,000 $5,000,000 ,006 Headcount 200 50 REQUIRED a. Prepare a schedule showing the allocations to the two divisions using each allocation base. b. Referring to your answer to part a, explain why allocations are sometimes considered arbitrary.
- please answer within the format by providing formula the detailed workingPlease provide answer in text (Without image)Please provide answer in text (Without image)Please provide answer in text (Without image)Required information Skip to question [The following information applies to the questions displayed below.] Zenon Computer competes at the retail level on the basis of customer service. It has invested significant resources in its customer service department. Recently, the company has installed a traditional activity-based costing (ABC) system to provide better cost information for pricing, decision making, and customer profitability analysis. Most of the costs of running the customer service department are considered committed (i.e., short-term fixed) costs (principally, personnel and equipment costs). The budgeted cost for the upcoming period is $832,000. Activity analysis, recently conducted when the ABC system was implemented, revealed the following information: Activities Percentage of Employee Time Estimated (Budgeted) Cost Driver Quantity Handling customer orders 75% 8,320 customer orders Processing customer complaints 10 416 customer complaints Conducting customer credit checks…1.5 Sort the costs of a paper industry into product cost and period cost: Salaries of scientists exploring ways to accelerate forest expansion Computer software cost to monitor production in progress Cost of electricity in the paper mill Salaries of the company's top executives Chemical costs for paper processing TV advertising costs Depreciation of the production plant Cost of buying wood pulp Life insurance of the chief executive officer
- DaRequired information [The following information applies to the questions displayed below.] Great Ape Glassworks manufactures glass used for the screens on smartphones. It has two producing departments, P1 and P2, and only one service department, S1. The company is able to track overhead to the various departments but wants to allocate the service department costs to the producing departments. However, the company is not sure which of the multiple allocation bases should be selected. The data it collected appear in the table below. O Department P1 P2 s1 W Potential allocation base Employee headcount Space used (in square feet) Productive capacity (in units) 3-year average percentage of S1 output used a. Using employee headcount as the allocation base. b. Using occupied space as the allocation base. c. Using productive capacity as the allocation base. d. Using the 3-year average use as the allocation base. a. Using employee headcount as the allocation base b. Using occupied space as the…A 12 Compute the ROI 13 Margin 14 Turnover 15 ROI 16 1 Chapter 10: Applying Excel 2 3 Data 4 Sales 5 6 Average operating assets 7 Minimum required rate of return 8 9 Enter a formula into each of the cells marked with a ? below 10 Review Problem: Return on Investment (ROI) and Residual Income 11 Net operating income 17 Compute the residual income 18 Average operating assets 22 23 24 25 26 27 28 29 30 31 32 33 34 19 Net operating income 20 Minimum required return 21 Residual income Chapter 10 Form B + $25,000,000 $3,000,000 $10,000,000 25% ? ? ? C ? ? ? ? D E F G H | J K L
