Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company’s actual performance. Description Weight Number of Errors Complaints reopened 3 130 Damaged packages 10 19 International 1 107 Invoice adjustments 1 282 Late pickup stops 3 200 Lost packages 10 3 Missed proof of delivery 1 28 Right date late 1 751 Traces 3 111 Wrong day late 5 16 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): %
Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company’s actual performance. Description Weight Number of Errors Complaints reopened 3 130 Damaged packages 10 19 International 1 107 Invoice adjustments 1 282 Late pickup stops 3 200 Lost packages 10 3 Missed proof of delivery 1 28 Right date late 1 751 Traces 3 111 Wrong day late 5 16 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): %
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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Each day, a FedEx competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company’s actual performance.
| Description | Weight | Number of Errors |
| Complaints reopened | 3 | 130 |
| Damaged packages | 10 | 19 |
| International | 1 | 107 |
| Invoice adjustments | 1 | 282 |
| Late pickup stops | 3 | 200 |
| Lost packages | 10 | 3 |
| Missed proof of delivery | 1 | 28 |
| Right date late | 1 | 751 |
| Traces | 3 | 111 |
| Wrong day late | 5 | 16 |
Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places.
Service Quality Indicator (SQI): %
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