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Directions: Show all your work. Indicate clearly the methods you use, because you will be scored on the correctness of your methods as well as on the accuracy and completeness of your results and explanations. The president of a large bank with many branch offices wanted to know if the quality of customer service at a new branch office was acceptable. One aspect of service that was examined was the length of time that customers had to wait in line before being helped by a member of the bank's staff. The bank decided on acceptable probabilities for the waiting- time categories, and these are given in the table below. Το investigate whether the quality of customer service was acceptable, waiting times were recorded for a random sample of 100 customers at the new branch office. The table below shows the numbers of customers observed in the five waiting-time categories. Use the sample data for the 100 customers to conduct a statistical test to determine if the waiting times at the new branch office are inconsistent with the acceptable probabilities for the waiting-time categories. Waiting-time Category No more than 1 minute Probability 0.30 More than 1 minute but no more than 3 minutes More than 3 minutes but no more than 5 minutes 0.25 0.20 More than 5 minutes but no more than 10 minutes More than 10 minutes 0.15 0.10 | Number of No more than 1 minute Waiting-time Category More than 1 minute but no more than 3 minutes More than 3 minutes but no more than 5 minutes More than 5 minutes but no more than 10 minutes More than 10 minutes Customers 25 21 21 20 13 Total 100

Directions: Show all your work. Indicate clearly the methods you use, because you will be scored on the correctness of your methods as well as on the accuracy and completeness of your results and explanations. The president of a large bank with many branch offices wanted to know if the quality of customer service at a new branch office was acceptable. One aspect of service that was examined was the length of time that customers had to wait in line before being helped by a member of the bank's staff. The bank decided on acceptable probabilities for the waiting- time categories, and these are given in the table below. Το investigate whether the quality of customer service was acceptable, waiting times were recorded for a random sample of 100 customers at the new branch office. The table below shows the numbers of customers observed in the five waiting-time categories. Use the sample data for the 100 customers to conduct a statistical test to determine if the waiting times at the new branch office are inconsistent with the acceptable probabilities for the waiting-time categories. Waiting-time Category No more than 1 minute Probability 0.30 More than 1 minute but no more than 3 minutes More than 3 minutes but no more than 5 minutes 0.25 0.20 More than 5 minutes but no more than 10 minutes More than 10 minutes 0.15 0.10 | Number of No more than 1 minute Waiting-time Category More than 1 minute but no more than 3 minutes More than 3 minutes but no more than 5 minutes More than 5 minutes but no more than 10 minutes More than 10 minutes Customers 25 21 21 20 13 Total 100

MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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Directions: Show all your work. Indicate clearly the methods you use, because you will be scored on the correctness of your methods as well as on the accuracy and completeness of your results and explanations. The president of a large bank with many branch offices wanted to know if the quality of customer service at a new branch office was acceptable. One aspect of service that was examined was the length of time that customers had to wait in line before being helped by a member of the bank's staff. The bank decided on acceptable probabilities for the waiting- time categories, and these are given in the table below. Το investigate whether the quality of customer service was acceptable, waiting times were recorded for a random sample of 100 customers at the new branch office. The table below shows the numbers of customers observed in the five waiting-time categories. Use the sample data for the 100 customers to conduct a statistical test to determine if the waiting times at the new branch office are inconsistent with the acceptable probabilities for the waiting-time categories. Waiting-time Category No more than 1 minute Probability 0.30 More than 1 minute but no more than 3 minutes More than 3 minutes but no more than 5 minutes 0.25 0.20 More than 5 minutes but no more than 10 minutes More than 10 minutes 0.15 0.10 | Number of No more than 1 minute Waiting-time Category More than 1 minute but no more than 3 minutes More than 3 minutes but no more than 5 minutes More than 5 minutes but no more than 10 minutes More than 10 minutes Customers 25 21 21 20 13 Total 100
Transcribed Image Text:Directions: Show all your work. Indicate clearly the methods you use, because you will be scored on the correctness of your methods as well as on the accuracy and completeness of your results and explanations. The president of a large bank with many branch offices wanted to know if the quality of customer service at a new branch office was acceptable. One aspect of service that was examined was the length of time that customers had to wait in line before being helped by a member of the bank's staff. The bank decided on acceptable probabilities for the waiting- time categories, and these are given in the table below. Το investigate whether the quality of customer service was acceptable, waiting times were recorded for a random sample of 100 customers at the new branch office. The table below shows the numbers of customers observed in the five waiting-time categories. Use the sample data for the 100 customers to conduct a statistical test to determine if the waiting times at the new branch office are inconsistent with the acceptable probabilities for the waiting-time categories. Waiting-time Category No more than 1 minute Probability 0.30 More than 1 minute but no more than 3 minutes More than 3 minutes but no more than 5 minutes 0.25 0.20 More than 5 minutes but no more than 10 minutes More than 10 minutes 0.15 0.10 | Number of No more than 1 minute Waiting-time Category More than 1 minute but no more than 3 minutes More than 3 minutes but no more than 5 minutes More than 5 minutes but no more than 10 minutes More than 10 minutes Customers 25 21 21 20 13 Total 100
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