D.W. Morgan’s CEO has stated, “The iPhone is not a game changer, it’s an industry changer. It changes the way that you can interact with your customers (and) with your suppliers.” Discuss the implications of this statement.

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 D.W. Morgan’s CEO has stated, “The iPhone is not a game changer, it’s an industry changer. It changes the way that you can interact with your customers (and) with your suppliers.” Discuss the implications of this statement.

Tutorial-1_Case-1: ORGANIZATIONS MISIN Your Pocket
you run your company out of your pocket? Perhaps not entirely, but there are many functions today that can be
performed using an iPhone, BlackBerry, or other mobile handheld device. The smartphone has been called the "Swiss
Army knife of the digital age." A flick of the finger turns it into a Web browser, a telephone, a camera, a music or
video player, an e-mail and messaging machine, and for some, a gateway into corporate systems. New software
applications for social networking and sales force management (CRM) make these devices even more versatile
Can
business tools.
The BlackBerry has been the favored mobile handheld for business because it was optimized for e-mail and
messaging, with strong security and tools for accessing internal corporate systems. Now that's changing. Companies
large and small are starting to deploy Apple's iPhone to conduct more of their work. For some, these handhelds have
become necessities.
Doylestown Hospital, a community medical center near Philadelphia, has a mobile workforce of 360 independent
physicians treating thousands of patients. The physicians use the iPhone 3G to stay connected around the clock to
hospital staff, colleagues, and patient information. Doylestown doctors use iPhone features such as e-mail, calendar,
and contacts from Microsoft Exchange ActiveSync. The iPhone allows them to receive time-sensitive e-mail alerts
from the hospital. Voice communication is important as well, and the iPhone allows the doctors to be on call wherever
they are. Doylestown Hospital customized the iPhone to provide doctors with secure mobile access from any location
in the world to the hospital's MEDITECH electronic medical records system. MEDITECH delivers information on
vital signs, medications, lab results, allergies, nurses' notes, therapy results, and even patient diets to the iPhone
screen.
"Every radiographic image a patient has had, every dictated report from a specialist is available on the iPhone," notes
Dr. Scott Levy, Doylestown Hospital's Vice President and Chief Medical Officer. Doylestown doctors also use the
iPhone at the patient's bedside to access medical reference applications such as Epocrates Essentials to help them
interpret lab results and obtain medication information. Doylestown's information systems department was able to
establish the same high level of security for authenticating users of the system and tracking user activity as it
maintains with all the hospital's Web based medical records applications. Information is stored securely on the
hospital's own server computer.
D.W. Morgan, headquartered in Pleasanton, California, serves as a supply chain consultant and transportation and
logistics service provider to companies such as AT&T, Apple Computer, Johnson & Johnson, Lockheed Martin, and
Chevron. It has operations in more than 85 countries on four continents, moving critical inventory to factories that use
Prepared By: AdnanSualek
Page 1|2
MIS203-02, Sem202
Tuesday, 09th Feb-2021, 14:05 PM
a just-in-time (JIT) strategy. In JIT, retailers and manufacturers maintain almost no excess on-hand inventory, relying
upon suppliers to deliver raw materials, components, or products shortly before they are needed. In this type of
production environment, it's absolutely critical to know the exact moment when delivery trucks will arrive.
In the past, it took many phone calls and a great deal of manual effort to provide customers with such precise up-to-
the-minute information. The company was able to develop a ChainLing Mobile application for its 30 drivers that
updates shipment information, collects signatures, and provides global positioning system (GPS) locations on each
individual box it delivers. As Morgan's drivers make their shipments, they use ChainLing to record pickups and status
updates. When they reach their destination, they collect a signature on the iPhone screen. Data collected at each point
along the way, including a date-stamp and timestamped GPS location pinpointed on a Google map, are uploaded to
the company's servers.
The servers make the data available to customers on the company's Web site. Morgan's competitors take about 20
minutes to half a day to provide proof of delivery; Morgan can do it immediately. Aedas, Sport is one of the world’s
foremost designers of multipurpose sports, entertainment, and exhibition facilities. Every employee is equipped with
an iPhone. Designers and architects, who work in an almost continuous stream of communication, use their iPhone
cameras to take pictures of designs, models, and construction sites. They send the photos along with e-mail, text
messages, and documents around the office. And of course they use the iPhone for telephone calls. Productivity has
jumped as much as 400 percent. The iPhone has made it possible for Aedas Sport to build a large archive of visual
assets without planning or extra effort. The firm sends a book with all the iPhone photos of its projects to every
prospective client to demonstrate the talent and creativity of the firm.
Transcribed Image Text:Tutorial-1_Case-1: ORGANIZATIONS MISIN Your Pocket you run your company out of your pocket? Perhaps not entirely, but there are many functions today that can be performed using an iPhone, BlackBerry, or other mobile handheld device. The smartphone has been called the "Swiss Army knife of the digital age." A flick of the finger turns it into a Web browser, a telephone, a camera, a music or video player, an e-mail and messaging machine, and for some, a gateway into corporate systems. New software applications for social networking and sales force management (CRM) make these devices even more versatile Can business tools. The BlackBerry has been the favored mobile handheld for business because it was optimized for e-mail and messaging, with strong security and tools for accessing internal corporate systems. Now that's changing. Companies large and small are starting to deploy Apple's iPhone to conduct more of their work. For some, these handhelds have become necessities. Doylestown Hospital, a community medical center near Philadelphia, has a mobile workforce of 360 independent physicians treating thousands of patients. The physicians use the iPhone 3G to stay connected around the clock to hospital staff, colleagues, and patient information. Doylestown doctors use iPhone features such as e-mail, calendar, and contacts from Microsoft Exchange ActiveSync. The iPhone allows them to receive time-sensitive e-mail alerts from the hospital. Voice communication is important as well, and the iPhone allows the doctors to be on call wherever they are. Doylestown Hospital customized the iPhone to provide doctors with secure mobile access from any location in the world to the hospital's MEDITECH electronic medical records system. MEDITECH delivers information on vital signs, medications, lab results, allergies, nurses' notes, therapy results, and even patient diets to the iPhone screen. "Every radiographic image a patient has had, every dictated report from a specialist is available on the iPhone," notes Dr. Scott Levy, Doylestown Hospital's Vice President and Chief Medical Officer. Doylestown doctors also use the iPhone at the patient's bedside to access medical reference applications such as Epocrates Essentials to help them interpret lab results and obtain medication information. Doylestown's information systems department was able to establish the same high level of security for authenticating users of the system and tracking user activity as it maintains with all the hospital's Web based medical records applications. Information is stored securely on the hospital's own server computer. D.W. Morgan, headquartered in Pleasanton, California, serves as a supply chain consultant and transportation and logistics service provider to companies such as AT&T, Apple Computer, Johnson & Johnson, Lockheed Martin, and Chevron. It has operations in more than 85 countries on four continents, moving critical inventory to factories that use Prepared By: AdnanSualek Page 1|2 MIS203-02, Sem202 Tuesday, 09th Feb-2021, 14:05 PM a just-in-time (JIT) strategy. In JIT, retailers and manufacturers maintain almost no excess on-hand inventory, relying upon suppliers to deliver raw materials, components, or products shortly before they are needed. In this type of production environment, it's absolutely critical to know the exact moment when delivery trucks will arrive. In the past, it took many phone calls and a great deal of manual effort to provide customers with such precise up-to- the-minute information. The company was able to develop a ChainLing Mobile application for its 30 drivers that updates shipment information, collects signatures, and provides global positioning system (GPS) locations on each individual box it delivers. As Morgan's drivers make their shipments, they use ChainLing to record pickups and status updates. When they reach their destination, they collect a signature on the iPhone screen. Data collected at each point along the way, including a date-stamp and timestamped GPS location pinpointed on a Google map, are uploaded to the company's servers. The servers make the data available to customers on the company's Web site. Morgan's competitors take about 20 minutes to half a day to provide proof of delivery; Morgan can do it immediately. Aedas, Sport is one of the world’s foremost designers of multipurpose sports, entertainment, and exhibition facilities. Every employee is equipped with an iPhone. Designers and architects, who work in an almost continuous stream of communication, use their iPhone cameras to take pictures of designs, models, and construction sites. They send the photos along with e-mail, text messages, and documents around the office. And of course they use the iPhone for telephone calls. Productivity has jumped as much as 400 percent. The iPhone has made it possible for Aedas Sport to build a large archive of visual assets without planning or extra effort. The firm sends a book with all the iPhone photos of its projects to every prospective client to demonstrate the talent and creativity of the firm.
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