Customer service reps must use technical jargon when communicating with a customer. O True O False
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- Unlike community development and job training organizations, business attractions organizations exist primarily to help attract businesses to a city or region. True or False? A. True B. FalseManagers are not involved in the design process of an IT architecture. O True O FalseWhat are the best improvements to a company's customer service policy after a representative addressed a customer calling about a billing issue as "an idiot?"
- Write a one-page response, double-spaced, 12-point font. Describe the difference between Just-in-time (JIT) and just-in-case (JIC), discussing at least two advantages and two disadvantages of either. Furthermore, apply the concepts of JIT and JIC to a current organization using supporting details from at least two peer-reviewed sources. Include a properly formatted APA reference page.1- A JetBlue flight recently got delayed in landing and passengers were stranded on the Tarmac for four hours without food. This is clearly a case of service failure. Needless to say, the passengers were fuming at the airline. Which of the following would you advise JetBlue NOT to do? offer a short response saying that the terms of ticket exempt the airline from any responsibility implement preemptive solutions to mitigate future problems resolve the conflict as quickly as possible listen to passengers' complaints 2-In the 1970s, Pepsi ran a slew of commercials with the tagline "Have a Pepsi day!". Which of the following is the best describes Pepsi's advertising? Reminder Humorous Persuasive Informative 3- Ferrari automobile company is known for making a limited number of mostly hand-crafted sports cars each year. Ferrari will most likely choose a(n) ________ distribution strategy Group of answer choices independent selective intensive exclusive 4-…Information systems support the major functional areas of the company, including manufacturing, finance, accounting, human resources, and marketing. Select one: O a. False O b. True
- Focus on core competencies within each function in a company A. often leads to sub optimization of the supply chain B. usually helps lower total costs for the company C. often improves customer service D. none of these___is a process (not a place) used to evaluate candidates as they participate in a series of situations that resemble what they might be called on to handle on the job.T or F When an employee has a complaint against management, the employee normally uses the organization's disciplinary procedure to resolve the problem. _____
- 1 5 points Match desecription with the most appropriate partner An accident or incident that only impacts your specific organization Reputation An accident or incident that disrupts your organization and other in the immeidate proximity to your geographic area or specific industry Agency Emergency Adjacent Event The operational function which is required to perform the agency mission or provide support to fulfilling the agency mission Brand The public's judgement of an agency based on the assessment made of viability over time Vital Function The set of expectations that stakeholders associate with the agencyE-mail and video conferencing facility in an organization to enhance team and workgroup communication is a part of O a. Transaction Processing System O b. Process Control System O c. Management Support System O d. Enterprise collaboration SystemWhat actions do staff members take to guarantee that the company continues to benefit from the information they have received in the past? Assume that a firm has already adopted a KMS; if this is the case, what steps can you take as a manager to guarantee that face-to-face training continues to be successful in supporting employee learning?