Core Computer Corporation (CCC) recently opened a customer service facility in New Delhi, India. Managers of the Texas-based firm have been displeased with the local manager hired to run the New Delhi facility because of a variety of problems that took place. CCC managers believe that a representative from the headquarters should manage the Indian facility for one year in order to train personnel and to improve the quality of customer service. Two CCC executives have expressed a desire to work and live in India: Craig Springer and Devon Parks. The CCC human resources department is comparing the qualifications and characteristics of the two men in order to determine which candidate would be the most successful in India. *** Question: Which of the following, if true, would strengthen the argument in favor of hiring a local manager for the New Delhi facility? A) CCC wants to have strong control over all its foreign operations. B) The quality of labor in New Delhi is no lesser than that in Texas. C) Indians are mostly multilingual. D) Local connections are crucial to achieve success in the local marketplace in India.

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Core Computer Corporation (CCC) recently opened a customer service facility in New Delhi, India. Managers of the Texas-based firm have been displeased with the local manager hired to run the New Delhi facility because of a variety of problems that took place.

CCC managers believe that a representative from the headquarters should manage the Indian facility for one year in order to train personnel and to improve the quality of customer service. Two CCC executives have expressed a desire to work and live in India: Craig Springer and Devon Parks.

The CCC human resources department is comparing the qualifications and characteristics of the two men in order to determine which candidate would be the most successful in India.

***

Question: Which of the following, if true, would strengthen the argument in favor of hiring a local manager for the New Delhi facility?

A) CCC wants to have strong control over all its foreign operations.
B) The quality of labor in New Delhi is no lesser than that in Texas.
C) Indians are mostly multilingual.
D) Local connections are crucial to achieve success in the local marketplace in India.
Expert Solution
Step 1

The case is about a computer corporation that recently opened its new customer facility in City D as its headquarter and the office is located in a foreign state named T. The managers of State T are not pleased with the local manager hired to run their facility in City D because of various problems that took place. The managers of the corporation believe that a person from their headquarters should be appointed to the manager of that facility for a year and with that train personnel to improve the quality of the services. Two people have been shortlisted for the role named C and D, as the corporation is comparing their characteristics and qualifications to appoint the best candidate.

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