Class Arrivals per Hour 4 3 4 2

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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A priority waiting system assigns arriving customers to one of four classes. Arrival rates (Poisson) of the classes are shown in the following table. Five servers process the customers, and each
can handle three customers per hour.
a. What is the system utilization?
b. What is the average wait for service by customers in the various classes? How many are waiting in each class, on average?
c. If the arrival rate of the second priority class could be reduced to three units per hour by shifting some arrivals into the third priority class, how would your answers to part b change?
d. What observations can you make based on your answers to part c?

Class
Arrivals per Hour
4
3
4
2
Transcribed Image Text:Class Arrivals per Hour 4 3 4 2
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