One field representative services five customers for a computer manufacturer. Customers request assistance at an average (Poisson-distributed) rate of once every four working days. The field representative can handle an average (Poisson-distributed) of one call per day. Determine: Use Table 1. a. The expected number of customers waiting. (Round your answer to 3 decimal places.) Expected number of customers waiting b. The average length of time customers must wait from the initial request for service until the service has been completed. (Round your answer to 2 decimal places.) Average length of time days c. The percentage of time the service rep will be idle. (Round your answer to 1 decimal place.) Percentage of Idle time d. By how much would your answer to part a be reduced if a second field rep were added? (Round your answer to 3 decimal places.) Reduced number of customer(s) Please answer part C
One field representative services five customers for a computer manufacturer. Customers request assistance at an average (Poisson-distributed) rate of once every four working days. The field representative can handle an average (Poisson-distributed) of one call per day. Determine: Use Table 1.
a. The expected number of customers waiting. (Round your answer to 3 decimal places.)
Expected number of customers waiting
b. The average length of time customers must wait from the initial request for service until the service has been completed. (Round your answer to 2 decimal places.)
Average length of time days
c. The percentage of time the service rep will be idle. (Round your answer to 1 decimal place.)
Percentage of Idle time
d. By how much would your answer to part a be reduced if a second field rep were added? (Round your answer to 3 decimal places.)
Reduced number of customer(s)
Please answer part C
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