Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand theoverall performance of those centers. One key metric for measuring overall call center performance is service level, the percentage of calls answered by a human agent within a specified number of seconds. The table belowcontains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center.E Click the icon to view the data.a. Construct a frequency distribution and a percentage distribution.b. Construct a cumulative percentage distribution.c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"?- XData tablea. Construct a frequency distribution and a percentage distribution.Construct a frequency distribution.Time18151717Frequency(seconds)1415181951522618910 -1414137201515 -19161513248.2024181296.14251111132425 -2981014142330 - 342118 132431(Type integers or decimals. Do not round.)141971613

Given: Data 18 14 15 14 16 18 25 8 21 14 15 15 22 13 15 12…

Answered: Call centers today play an important…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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In the digital age of marketing, special care must be taken to make sure that programmatic ads appearing on websites align with a company's strategy, culture and ethics. For example, in 2017, Nordstrom, Amazon and Whole Foods each faced boycotts from social media users when automated ads for these companies showed up on the Breitbart website (ChiefMarketer.com). It is important for marketing professionals to understand a company's values and culture. The following data are from an experiment designed to investigate the perception of corporate ethical values among individuals specializing in marketing (higher scores indicate higher ethical values). Marketing Managers Marketing Research 5 6 5 6 4 4 = ○ H₂: HMM HMR = HA H₂: HMM # HMR #HA | Ⓒ H₂³ Hmm = HMR = HA 5 5 5 O H₂: HMM# HMR #HA H₂HMM = HMR = HA 4 Find the value of the test statistic. 7.0 4 OH: Not all the population means are equal. H₂: HMM HMR HA 4 H₂: Not all the population means are equal. (a) Use a = 0.05 to test for…
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Do #2
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