The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success is customer service. A study was conducted to determine the customer satisfaction levels for one overnight shipping business. In addition to the customer's satisfaction level, the customers were asked how often they used overnight shipping. The results are shown in the following table: 1. Satisfaction level Frequency of Use <2 per month 2-5 per month High 250 Medium TOTAL Low 400 140 10 55 5. 140 200 >5 per month TOTAL 100 70 25 220 460 20 700 Suppose that one customer who participated in the study is chosen at random. What is the probability that the customer had a low level of satisfaction and used the company less than two times per month?

A First Course in Probability (10th Edition)
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ISBN:9780134753119
Author:Sheldon Ross
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Chapter1: Combinatorial Analysis
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The overnight shipping business has skyrocketed in the last ten years. The single greatest
predictor of a company's success is customer service. A study was conducted to determine the
customer satisfaction levels for one overnight shipping business. In addition to the customer's
satisfaction level, the customers were asked how often they used overnight shipping. The results
are shown in the following table:
1.
Satisfaction level
Frequency of Use
<2 per month
2-5 per month
High
250
Medium
TOTAL
Low
400
140
10
55
5.
140
200
>5 per month
TOTAL
100
70
25
220
460
20
700
Suppose that one customer who participated in the study is chosen at random. What is the probability that
the customer had a low level of satisfaction and used the company less than two times per month?
Transcribed Image Text:The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success is customer service. A study was conducted to determine the customer satisfaction levels for one overnight shipping business. In addition to the customer's satisfaction level, the customers were asked how often they used overnight shipping. The results are shown in the following table: 1. Satisfaction level Frequency of Use <2 per month 2-5 per month High 250 Medium TOTAL Low 400 140 10 55 5. 140 200 >5 per month TOTAL 100 70 25 220 460 20 700 Suppose that one customer who participated in the study is chosen at random. What is the probability that the customer had a low level of satisfaction and used the company less than two times per month?
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