Based on the Case Study "Best Buy Co., Inc.: Sustainable Customer Centricity Model?", Case22, starting on page 22-1, book strategic managment and business complete the following requirements:•Utilizing the Week 1 Addendum, identify their resources, capabilities, and core competencies•Write two findings of fact, with a fully justified recommendation/justification•

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Q: Nature of CRM Strategy – Operational Excellence, Product Leadership, Customer Intimacy

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