Assume that you are a partner with the firm of Santos & Lopez LLP. You have been asked by Gonzales, Inc., an industrial supply company, to provide assurance about the change in existing customer satisfaction over the last three years. Gonzales' management has indicated that the criteria it intends to use to evaluate customer satisfaction are a combination of customer retention rate and increase in peso sales. Gonzales' management will provide a schedule of the customer satisfaction measures and a note that describes the criteria used Required If Gonzales wants to provide the presentation and CPA's report for general use by prospective customers, identify any available standards that provide guidance for such a service and the type or types of services that your firm could provide
Assume that you are a partner with the firm of Santos & Lopez LLP. You have been asked by Gonzales, Inc., an industrial supply company, to provide assurance about the change in existing customer satisfaction over the last three years. Gonzales' management has indicated that the criteria it intends to use to evaluate customer satisfaction are a combination of customer retention rate and increase in peso sales. Gonzales' management will provide a
Required
If Gonzales wants to provide the presentation and CPA's report for general use by prospective customers, identify any available standards that provide guidance for such a service and the type or types of services that your firm could provide
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