As an interested student, you have volunteered to study the operation of the Sunbucks during a typical weekday. You arrive at 8 am just as Sunbucks is opening, and you diligently record information over the next hour. According to the manager, Sunbucks should be able to serve an average of 1 customer every 2 minutes and during the period you were collecting data 25 customers arrived to make a purchase. Based on your data, What was the average waiting time for a customer in line during this period? a) 25 .16 b)3.67 c) 1.0 d)4.167
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- Given the following Operating Characteristics from a queuing model with time units specified in hours, answer the five questions: Po = 0.4000 Lq = 0.9000 L = 1.5000 Wq = 0.2000 W = 0.3000 Pw = 0.6000 What is the average time, in minutes, a customer waits in line before being served? What is the average time, in minutes, a customer spends waiting and being served? What is the average number of customers in the system? What is the probability that there are no customers in the system? If the system serves a customer every 4 minutes, what is the service rate?A new customer walks into SLC Barber Shop every 60 minutes on average, with a standard deviation of the inter arrival times being 60 minutes. At SLC Barber Shop, the average service time is 30 minutes, with astandard deviation of service times being 45 minutes. What is the average amount of time a customer spends in the process (in minutes) including the waiting time and the service time?A new customer walks into SLC Barber Shop every 60 minutes on average, with a standard deviation of the interarrival times being 60 minutes. At SLC Barber Shop, the average service time is 30 minutes, with a standard deviation of service times being 45 minutes. What is the average number of customers in the barber shop including those that are waiting in line and those receiving service? What is the average number of customers in service?
- Granos, Inc. purchased new automated coffee vending machines, the Preso 2000. This Preso 2000 requires a constant 45 seconds to produce a coffee. It has been estimated that customers will arrive at the vending machine according to a Poisson distribution at an average of one every 50 seconds. To help determine the amount of space needed for the line in front of the vending machine, Granos, Inc. would like to know the expected average time in the system, the average line length (in costumers), and the average number of costumers in the system (both in line and at the vending machine).In an M/M/1 queueing system, the arrival rate is 5 customers per hour and the service rate is 7 customers per hour. If the service process is automated (resulting in no variation in service times but the same service rate), what will be the resulting performance measurements? What is the utilization? What is the expected number of customers in the system (L)? What is the expected waiting time (in hours) for the system (W)? What is the expected number of customers in the queue (Lq)? What is the expected waiting time (in hours) in the queue (Wq)?A drive-through at a Fast Food serves 424 customers over a 10-hour day. On average, a customer spends 3 minutes waiting in line, 7 minutes placing the order, and 4 minutes completing the order before leaving the drive-through. How many customers on average are "in" the drive-through (i.e., from the time they enter to the time they exit the drive-through) on a typical day? (Specify your answer in two decimal points)
- given the following: A typical TSA agent at Piedmont Triad International Airport takes approximately 1.15 minutes to screeneach passenger that arrives at the security gate. During the day, a passenger arrives at the gate onaverage every 1.3 minutes. Both the service rate and arrival rate follow a Poisson distribution. Based onthis information and the assumption that only one screening line is open at the security gate, answer thefollowing questions with the given information: a) average number of passengers waiting in line to be screened is 7 b) average amount of time (in minutes) passengers spend waiting in line is .147 minutes c) average amount of time (in minutes) passengers spend in the screening system?.166 minutes 1. What is percent of the time does the typical TSA agent spend actively screening passengers? 2. Throughout the day, passenger arrival rates vary with the greatest number of passengers arriving about 45 minutes before a flight is expected to depart. If during this…You observe an average of 10 customers in the System. On average, you also observe customers are in the system for 50 minutes before they leave. What is the arrival rate into the system in customers per hour?Customers' level of satisfaction with a service derives from the perceived value of the service at the point in time of access. Therefore customer satisfaction is not directly related to Select one: a. the timeliness of the service b. their perception of the service performance c. their expectations regarding service d. the qualification of the service staff Which of the following situations will tend to increase customer dissatisfaction with waiting in line the most? Select one: a. The physical location of an operation b. Bright lights in the banking hall c. Large numbers of customers d. Idle workers in the view of customers оо O O O O O O
- In the ticket counter, customer arrivers in the queue according to Poisson process with 15/hour mean rate. The total time taken to serve a customer has an exponential distribution with 150 seconds of mean. What is the average waiting time of a customer (both in Queue and System)? ✓ Queue - 225 Sec, System - 125 Sec Queue - 125 Sec, System - 225 Sec Queue - 250 Sec, System - 325 Sec Queue - 250 Sec, System - 400 SecPlease do not give solution in image formate thanku. The manager of the Safeway store (close to Santa Clara University) is considering improving the customer service level by reducing customers’ average waiting time for checkout. Based on the past year’s data, he knows that customers try to check out every 2 minutes, on average, and the standard deviation of the interarrival time is also 2 minutes. It takes on average 3 minutes to finish the checkout process. The standard deviation of the processing times is 3 minutes. The manager’s goal is to make sure the customers’ average waiting time is less than 0.5 minute. How many checkout cashiers should the manager use?Burger Dome sells hamburgers, cheeseburgers, French fries, soft drinks, and milk shakes, as well as a limited number of specialty items and dessert selections. Although Burger Dome would like to serve each customer immediately, at times more customers arrive than can be handled by the Burger Dome food service staff. Thus, customers wait in line to place and receive their orders. Suppose that Burger Dome analyzed data on customer arrivals and concluded that the arrival rate is 33 customers per hour and 1 customer processed per minute. Compare a multiple-server waiting line system with a shared queue to a multiple-server waiting line system with a dedicated queue for each server. Suppose Burger Dome establishes two servers but arranges the restaurant layout so that an arriving customer must decide which server's queue to join. Assume that this system equally splits the customer arrivals so that each server sees half of the customers. How does this system compare with the two-server…