Article: Memorandum TO: Ernestine Borgnine, Head of HR FROM: Jane Clive, Head of IT DATE: March 4, 2023 SUBJECT: New Knowledge Management Position Function of Knowledge Management Manager at GDD GDD is seeking to fill a Knowledge Management (KM) Manager position to remain competitive among other organizations within the industry. The purpose of a KM Manager is to facilitate the use and access of all of the information, past and present, available within GDD. Knowledge can flow throughout the organization when effectively applied to all levels of an organization, individual, group, and community. GDD's new KM Manager will contribute to the effective and sustainable business environment operations. The KM Manager will maintain their value within GDD by effectively promoting the capture of practical knowledge within the organization and ensuring the appropriate distribution among employees. To suit ever-changing business needs, the KM manager will consistently update and archive organizational knowledge as needed. As a KM Manager, job tasks include organizing knowledge content by ensuring completeness, accuracy, and timeliness. They will also determine the knowledge needs of employees and ensure the effective use of knowledge management programs. GDD has been facing numerous issues that have led to the hiring of a KM manager. New employees cannot reference past business documents that would benefit their decision-making process. GDD has been having customer satisfaction issues due to shipping delays caused by a glitch in the processing system between branches. Employees are hesitant to share new ideas due to a lack of a formal knowledge-sharing process. Employees are leaving GDD to work for competitors, leaving GDD without their valuable knowledge and experience. Although KM programs utilize IT tools, IT cannot run the KM program. A KM Manager will ensure the effective use of these IT tools, such as content management systems (CMS). IT focuses on the function of CMS; however, the KM Manager will focus on developing methods to share, collect, and retain tacit knowledge and innovation (Milton, 2021). KM Manager Job Description The ideal KM Manager for GDD will be well organized and a strategic thinker to aid in the transition from past to present employees. Business knowledge and effective communication skills are necessary to promote the use of knowledge-sharing programs within GDD. The candidate will be able to identify discrepancies in knowledge within the organization to ensure the effective flow of information on all levels (individual, group, and community)(What are the top skills for knowledge managers today?). As KM must keep up with ever-changing business needs, the ideal candidate will possess the competencies to meet the KM trends for the future successfully. Future KM trends include cloud-based software and the focus on social media use and mobile KM methods. Skills needed for the KM manager to manage these trends successfully include change management skills and the ability to aid in the organizational culture change as KM methods evolve (What are the top skills for knowledge managers today?). Question: How does the above article capture and addresses the Knowledge Management theory?
Article: Memorandum
TO: Ernestine Borgnine, Head of HR
FROM: Jane Clive, Head of IT
DATE: March 4, 2023
SUBJECT: New Knowledge Management Position
Function of Knowledge Management Manager at GDD
GDD is seeking to fill a Knowledge Management (KM) Manager position to remain competitive among other organizations within the industry. The purpose of a KM Manager is to facilitate the use and access of all of the information, past and present, available within GDD. Knowledge can flow throughout the organization when effectively applied to all levels of an organization, individual, group, and community.
GDD's new KM Manager will contribute to the effective and sustainable business environment operations. The KM Manager will maintain their value within GDD by effectively promoting the capture of practical knowledge within the organization and ensuring the appropriate distribution among employees. To suit ever-changing business needs, the KM manager will consistently update and archive organizational knowledge as needed.
As a KM Manager, job tasks include organizing knowledge content by ensuring completeness, accuracy, and timeliness. They will also determine the knowledge needs of employees and ensure the effective use of knowledge management programs.
GDD has been facing numerous issues that have led to the hiring of a KM manager.
New employees cannot reference past business documents that would benefit their decision-making process.
GDD has been having customer satisfaction issues due to shipping delays caused by a glitch in the processing system between branches.
Employees are hesitant to share new ideas due to a lack of a formal knowledge-sharing process.
Employees are leaving GDD to work for competitors, leaving GDD without their valuable knowledge and experience.
Although KM programs utilize IT tools, IT cannot run the KM program. A KM Manager will ensure the effective use of these IT tools, such as content management systems (CMS). IT focuses on the function of CMS; however, the KM Manager will focus on developing methods to share, collect, and retain tacit knowledge and innovation (Milton, 2021).
KM Manager Job Description
The ideal KM Manager for GDD will be well organized and a strategic thinker to aid in the transition from past to present employees. Business knowledge and effective communication skills are necessary to promote the use of knowledge-sharing programs within GDD. The candidate will be able to identify discrepancies in knowledge within the organization to ensure the effective flow of information on all levels (individual, group, and community)(What are the top skills for knowledge managers today?).
As KM must keep up with ever-changing business needs, the ideal candidate will possess the competencies to meet the KM trends for the future successfully. Future KM trends include cloud-based software and the focus on social media use and mobile KM methods. Skills needed for the KM manager to manage these trends successfully include change management skills and the ability to aid in the organizational culture change as KM methods evolve (What are the top skills for knowledge managers today?).
Question: How does the above article capture and addresses the Knowledge Management theory?
Trending now
This is a popular solution!
Step by step
Solved in 3 steps
