are not equal. nptions are necessary for testing if there is evidence of a difference in the ed to reach a customer service representative between the two hotels to be Sample Assuming Unequal Variances Hotel 1 Hotel 2 2.0115 2.214 2.951657 20 3.57855 ns ced Mean Difference 20 38 0.354386 0.362504 e-tail

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15 - The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.
Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time
required to reach a customer service representative between two hotels. Assume that the population variances in
the amount of time for the two hotels are not equal.
What assumptions are necessary for testing if there is evidence of a difference in the variabilities of the amount of
time required to reach a customer service representative between the two hotels to be valid?
t-Test: Two-Sample Assuming Unequal Variances
Hotel 1
Hotel 2
Mean
2.214
2.0115
3.57855
Variance
Observations
Hypothesized Mean Difference
df
t Stat
P(T<=t) one-tail
t Critical one-tail
P(T<=t) two-tail
t Critical two-tail
2.951657
20
20
38
0.354386
0.362504
1.685953
0.725009
2.024394
(1) Both sampled populations are normally distributed.
b) O Neither (1) nor (2) is necessary.
a)
c)
(2) Both samples are random and independent.
d) O Both (1) and (2) are necessary.
Ror birak
Transcribed Image Text:15 - The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal. What assumptions are necessary for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels to be valid? t-Test: Two-Sample Assuming Unequal Variances Hotel 1 Hotel 2 Mean 2.214 2.0115 3.57855 Variance Observations Hypothesized Mean Difference df t Stat P(T<=t) one-tail t Critical one-tail P(T<=t) two-tail t Critical two-tail 2.951657 20 20 38 0.354386 0.362504 1.685953 0.725009 2.024394 (1) Both sampled populations are normally distributed. b) O Neither (1) nor (2) is necessary. a) c) (2) Both samples are random and independent. d) O Both (1) and (2) are necessary. Ror birak
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