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Business
Management
answer at least 3

answer at least 3

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Measuring Performance in Operations Across 3. Measurements taking top priority 6. measurement that should be linked to customer satisfaction 8. created to encourage American organizations to improve quality, productivity. 9. are measures that reveal areas that need improvement Down 1. dominant model of organizational performance 2. Act of quantifying the performance of organizational units, goods and services, processes, people, and other business activities 3. category that addresses how an organization designs, manages, and improves its systems and processes 4. An example of an organization in which service quality is fundamental 5. relates to the physical performance and characteristics of a good 7. service quality dimension based on caring attitude
Transcribed Image Text:Measuring Performance in Operations Across 3. Measurements taking top priority 6. measurement that should be linked to customer satisfaction 8. created to encourage American organizations to improve quality, productivity. 9. are measures that reveal areas that need improvement Down 1. dominant model of organizational performance 2. Act of quantifying the performance of organizational units, goods and services, processes, people, and other business activities 3. category that addresses how an organization designs, manages, and improves its systems and processes 4. An example of an organization in which service quality is fundamental 5. relates to the physical performance and characteristics of a good 7. service quality dimension based on caring attitude
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