Analysis of customer complaints at an e-commerce retailer revealed the following: Billing errors: 1,531 Shipping errors: 940 Electronic charge errors: 691 Shipping delays: 2,989 Packing errors: 1,758 The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places. Name Amount Percent of Total Shipping delays 2,989 % Packing errors 1,758 % Billing errors 1,531 % Shipping errors 940 % Electronic charge errors 691 % Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram. The correct Pareto diagram is ___. __________________ account for the majority of customer complaints. If two of these root causes are fixed, ____________ of customer complaints will be solved.
Analysis of customer complaints at an e-commerce retailer revealed the following: Billing errors: 1,531 Shipping errors: 940 Electronic charge errors: 691 Shipping delays: 2,989 Packing errors: 1,758 The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places. Name Amount Percent of Total Shipping delays 2,989 % Packing errors 1,758 % Billing errors 1,531 % Shipping errors 940 % Electronic charge errors 691 % Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram. The correct Pareto diagram is ___. __________________ account for the majority of customer complaints. If two of these root causes are fixed, ____________ of customer complaints will be solved.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question
Analysis of customer complaints at an e-commerce retailer revealed the following:
Billing errors: | 1,531 |
Shipping errors: | 940 |
Electronic charge errors: | 691 |
Shipping delays: | 2,989 |
Packing errors: | 1,758 |
The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places.
Name | Amount | Percent of Total |
Shipping delays | 2,989 | % |
Packing errors | 1,758 | % |
Billing errors | 1,531 | % |
Shipping errors | 940 | % |
Electronic charge errors | 691 | % |
Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram.
The correct Pareto diagram is ___.
__________________ account for the majority of customer complaints. If two of these root causes are fixed, ____________ of customer complaints will be solved.
![A.
B.
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[Frequency
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Transcribed Image Text:A.
B.
[Frequency
4000
3000
2000
1000
Frequency
4000
3000
2000
1000
Shipping Packing
delays
l…...
Billing
Shipping Electronic
errors
errors
Shipping
delays
errors
Packing
errors
charge errors
I...
Billing
errors
Shipping
errors
C.
Electronic
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D.
[Frequency
4000
3000
2000
1000
[Frequency
4000
3000
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Shipping
delays
Shipping
delays
Packing
errors
Packing
errors
Billing
errors
Billing
errors
Shipping
errors
Shipping
errors
Electronic
charge errors
Electronic
charge errors
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