The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places. Name Shipping delays Packing errors Billing errors Shipping errors Electronic charge errors Amount Percent of Total 2,828 1,896 1,420 821 611 % % % % %
The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places. Name Shipping delays Packing errors Billing errors Shipping errors Electronic charge errors Amount Percent of Total 2,828 1,896 1,420 821 611 % % % % %
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question
Transcribed Image Text:**Analysis of Customer Complaints at an E-commerce Retailer**
The analysis revealed the following number of complaints by category:
- **Billing errors**: 1,420
- **Shipping errors**: 821
- **Electronic charge errors**: 611
- **Shipping delays**: 2,828
- **Packing errors**: 1,896
The data has been sorted for clear understanding. Calculate the percent of total complaints for each category. Round your answers to two decimal places.
**Complaint Categories and Calculation Table**
| Name | Amount | Percent of Total |
|--------------------------|--------|------------------|
| Shipping delays | 2,828 | |
| Packing errors | 1,896 | |
| Billing errors | 1,420 | |
| Shipping errors | 821 | |
| Electronic charge errors | 611 | |
Fill in the table by determining the percentage each category contributes to the total number of complaints.
Expert Solution
Step 1
The customer service team is the first line of defense in dealing with customers’ complaints. A lot of time, this team will be able to resolve the issue without needing a manager to intervene. However, if they are unable to do so, they will escalate the complaint and send it on to a supervisor.
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