After listening to a recent sales presentation, MarySmith signed up for membership at the local healthclub. On arriving at the facility, she learned therewas an additional fee for racquetball court rentals.“I don’t remember that in the sales talk; I thoughtthey said all facilities were included with themembership fee,” complained Mary. Describe theproblem in terms of the communication process.

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Communication Styles

A communication style is how a speaker wants to communicate information, in a conversation with an audience. The size of the audience can range from one person to a large number of people.