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a. What is the capacity (patients/hour) at the resource "Dentist"? b. What is the bottleneck in the process? c. Assuming unlimited demand, what would be the flow rate?

a. What is the capacity (patients/hour) at the resource "Dentist"? b. What is the bottleneck in the process? c. Assuming unlimited demand, what would be the flow rate?

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Self- Serve HN Receptionist The flow diagram is shown above. Dental Assistant Dentist a. What is the capacity (patients/hour) at the resource "Dentist"? b. What is the bottleneck in the process? c. Assuming unlimited demand, what would be the flow rate? d. Assuming unlimited demand, what would be the utilization at resource "Receptionists"? e. If demand is 12 patients per hour, what would be the cycle time (minutes)? f. If demand is 11 patients per hour, what would be the cycle time (minutes)? (Round your answer to 2 decimal places.) Dental Assistant 20 patients per hour patients per hour percent minutes
Transcribed Image Text:Self- Serve HN Receptionist The flow diagram is shown above. Dental Assistant Dentist a. What is the capacity (patients/hour) at the resource "Dentist"? b. What is the bottleneck in the process? c. Assuming unlimited demand, what would be the flow rate? d. Assuming unlimited demand, what would be the utilization at resource "Receptionists"? e. If demand is 12 patients per hour, what would be the cycle time (minutes)? f. If demand is 11 patients per hour, what would be the cycle time (minutes)? (Round your answer to 2 decimal places.) Dental Assistant 20 patients per hour patients per hour percent minutes
Glenn Dental Clinic provides general dental care to residents of Philadelphia on a walk-in basis. The clinic has started receiving complaints from patients that the waiting time is too long and has asked you to investigate whether this problem can be solved. 1 Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevant information such as personal health records and insurance provider. The form is then handed back to the receptionist who enters the information into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patient. A dentist then performs the checkup and discusses any issues with the patient. Based on conversations with staff members at the clinic, you have obtained the following information on the process: • It takes about 5 minutes for a customer to fill out the paperwork. • Entry of information on the paperwork into the system and verification with past records takes another 5 minutes for a receptionist. There are two receptionists. It takes 15 minutes, on average, for the dental assistant to take an X-ray. There are three dental assistants on shift at any moment. • There are 10 dentists working at the clinic. Each checkup takes 30 minutes, on average. The following table summarizes the process data collected above. Resource Self-serve Receptionists Dental Assistant Dentist Process Paperwork Data Entry X-ray Checkup Staffing (Number of Workers) - 2 3 10 Processing Time (Minutes per Patient) 5 5 15 30
Transcribed Image Text:Glenn Dental Clinic provides general dental care to residents of Philadelphia on a walk-in basis. The clinic has started receiving complaints from patients that the waiting time is too long and has asked you to investigate whether this problem can be solved. 1 Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevant information such as personal health records and insurance provider. The form is then handed back to the receptionist who enters the information into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patient. A dentist then performs the checkup and discusses any issues with the patient. Based on conversations with staff members at the clinic, you have obtained the following information on the process: • It takes about 5 minutes for a customer to fill out the paperwork. • Entry of information on the paperwork into the system and verification with past records takes another 5 minutes for a receptionist. There are two receptionists. It takes 15 minutes, on average, for the dental assistant to take an X-ray. There are three dental assistants on shift at any moment. • There are 10 dentists working at the clinic. Each checkup takes 30 minutes, on average. The following table summarizes the process data collected above. Resource Self-serve Receptionists Dental Assistant Dentist Process Paperwork Data Entry X-ray Checkup Staffing (Number of Workers) - 2 3 10 Processing Time (Minutes per Patient) 5 5 15 30
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