### Transcription for Educational Content#### Problem StatementA telephone call center operates with four customer service representatives (CSRs) during the 8:30 to 9:00 a.m. time period. The standard service rate is 2.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 70 percent, determine the number of calls these four CSRs can handle during this half-hour period. Round your answer to the nearest whole number.#### CalculationTo solve this, first, determine the total available minutes for the four CSRs during the half-hour period:- Each CSR has 30 minutes in the half-hour period.- Total time for four CSRs = 4 CSRs × 30 minutes = 120 minutes.Next, apply the target labor utilization rate:- Available service minutes at 70% utilization = 120 minutes × 70% = 84 minutes.Finally, calculate the number of calls:- Each call takes 2.0 minutes.- Total number of calls = 84 minutes ÷ 2.0 minutes per call = 42 calls.#### Correction NoticeThe answer is shown as "14 calls" with a red X, indicating this answer is incorrect. The correct calculation, as demonstrated, suggests they can handle 42 calls during the period.

Uitlization is how much of the design capaicity is being utlized Utilization rate = Actual output /…

Answered: A telephone call center uses four…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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