A retailer is looking to evaluate its customer service. Management has determined that if the retailer wants to stay competitive, then it will have to have at least a 91% satisfaction rate among its customers. Management will take corrective actions if the satisfaction rate falls below 91%. They conduct a survey to determine if the satisfaction rate is lower than 91%. A survey of 1,450 customers showed that 1,305 were satisfied with their customer service. (a) Give the test statistic. (Round to two decimal places.)  (b) Give the p-value (Round to three decimal places.)  (c) State whether or not the management should take corrective action, based on a 5% significance level. Explain briefly.

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2-Proportion Test

In a 2-proportion test, two separate proportions are measured at the same time, and their similarity is evaluated. It is also known as a 2-proportion z-test, and a comparison of two different proportions is done in this method.