A problem with a phone line that prevents a customer from receiving or making calls is upsetting to both the customer and the telecommunications company. The file “Phone” contains samples of 20 problems reported to two different offices of a telecommunications company and the time toclear these problems (in minutes) from the customers’ lines:   Central Office I Time to Clear Problems (minutes) 1.48 1.75 0.78 2.85 0.52 1.60 4.15 3.97 1.48 3.10 1.02 0.53 0.93 1.60 0.80 1.05 6.32 3.93 5.45 0.97   Central Office II Time to Clear Problems (minutes) 7.55 3.75 0.10 1.10 0.60 0.52 3.30 2.10 0.58 4.02 3.75 0.65 1.92 0.60 1.53 4.23 0.08 1.48 1.65 0.72   Assuming that the population variances from both offices are not equal, is there evidence of a difference in the mean waiting time between two offices? (Use a = 0.01)

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Author:Amos Gilat
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Table 10-2

 

A problem with a phone line that prevents a customer from receiving or making calls is upsetting to both the customer and the telecommunications company. The file “Phone” contains samples of 20 problems reported to two different offices of a telecommunications company and the time toclear these problems (in minutes) from the customers’ lines:

 

Central Office I Time to Clear Problems (minutes)

1.48 1.75 0.78 2.85 0.52 1.60 4.15 3.97 1.48 3.10

1.02 0.53 0.93 1.60 0.80 1.05 6.32 3.93 5.45 0.97

 

Central Office II Time to Clear Problems (minutes)

7.55 3.75 0.10 1.10 0.60 0.52 3.30 2.10 0.58 4.02

3.75 0.65 1.92 0.60 1.53 4.23 0.08 1.48 1.65 0.72

 

Assuming that the population variances from both offices are not equal, is there evidence of a difference in the mean waiting time between two offices? (Use a = 0.01)

▪ You may need to download file “Phone”.
Referring to Table 10-2, at the α = 0.05 level, the correct critical value(s) is (are)
 
Question 3 options:
 

1) 

2.04, -2.04.
 

2) 

1.7207.
 

3) 

2.0181, -2.0181.
 

4) 

2.0796, -2.0796.
City
Verizon AT&T
Atlanta
74
56
Austin
72
61
Boston
69
60
Chicago
73
55
Dallas-Fort Worth
76
65
Denver
72
56
Detroit
73
63
Houston
77
59
Kansas City
Los Angeles
74
66
73
56
Miami
74
61
Milwaukee
74
60
Minneapolis-St.Paul
New York
71
60
71
57
Philadelphia
71
63
Phoenix
76
62
San Diego
74
60
San Francisco
73
53
Seattle
72
59
St. Louis
73
64
67
|Tampa
Washington D. C.
73
71
60
Transcribed Image Text:City Verizon AT&T Atlanta 74 56 Austin 72 61 Boston 69 60 Chicago 73 55 Dallas-Fort Worth 76 65 Denver 72 56 Detroit 73 63 Houston 77 59 Kansas City Los Angeles 74 66 73 56 Miami 74 61 Milwaukee 74 60 Minneapolis-St.Paul New York 71 60 71 57 Philadelphia 71 63 Phoenix 76 62 San Diego 74 60 San Francisco 73 53 Seattle 72 59 St. Louis 73 64 67 |Tampa Washington D. C. 73 71 60
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