A manager held a view that work is distasteful to his/her customer care employees. They usually cut short the discussion regarding issues with customer, because they have little desire to listen to customer’s problems and help them resolve their issues. 1a). Which Motivational theory is followed by the manager mentioned above, and what does that theory suggest? 1b). In-light this of motivation theory, what three different but related ways the manager mentioned above would apply to make their subordinate productive?
A manager held a view that work is distasteful to his/her customer care employees. They usually cut short the discussion regarding issues with customer, because they have little desire to listen to customer’s problems and help them resolve their issues. 1a). Which Motivational theory is followed by the manager mentioned above, and what does that theory suggest? 1b). In-light this of motivation theory, what three different but related ways the manager mentioned above would apply to make their subordinate productive?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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A manager held a view that work is distasteful to his/her customer care employees. They usually cut short the discussion regarding issues with customer, because they have little desire to listen to customer’s problems and help them resolve their issues.
1a). Which Motivational theory is followed by the manager mentioned above, and what does that theory suggest? 1b). In-light this of motivation theory, what three different but related ways the manager mentioned above would apply to make their subordinate productive?
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