(a) Examine 5 challenges for organisation change based on case study.
Answer should be with proper elaborations and examples. This is not a writting assignment. Thank you.
Transcribed Image Text: Managing Organizational Change
The rate of major organizational change has accelerated dramatically in this decade.
Global research and advisory company Gartner reports that the average organization
has undergone five enterprise changes in the past three years and 73% of
organizations expect more change initiatives in the next few years.
As change initiatives have become more frequent and widespread, the importance of
managing individuals through change has gained credence. Major changes can affect
organizations across all levels. Many corporate leaders have concluded that failing to
manage employees through change can be costly: Employees who are dissatisfied
with or upset by change are generally less productive.
An employer that is serious about change management should develop a
communication plan, a road map for change sponsors, integrated training programs
and a plan for dealing with resistance. Having the right leadership and buy-in from the
executive team is critical to unifying the organization behind a common strategic
direction.
Another key is making sure all managers are equipped to coach their direct reports
toward commitment. One-on-one conversations help individual team members
analyse how the change will affect them, determine their level of commitment and
choose how they will act.
Unfortunately, many managers are not adept at change management. The lack of
change management skills among managers can make change initiatives difficult to
achieve. A Towers Watson Change and Communication ROI Survey found that 87
percent of employers train managers on effective change management; however, only
one-quarter of those employers found the training to be effective.2 To increase
managers' skills, HR should provide training that is tailored to the specific change
initiative and the competencies necessary to lead successful change.
Organizations can have a clear vision for changes and a technically and structurally
sound foundation for making changes, but the initiatives can still flounder due to
obstacles that arise. Employee resistance and communication breakdown are
common obstacles faced during major organizational change.
Successful change starts with individuals, and failure often occurs because of human
nature and reluctance to change. Employees may also lack the specific behavioural
traits needed to adapt easily to changing circumstances, which could decrease
employee engagement and effectiveness and put organizational productivity at risk.
How organizations treat workers during a change initiative determines how successful
the change-and the organization-will be.
Sometimes decisions about major organizational changes are made at the top
management level and then trickle down to employees. As a result, why and how the
Transcribed Image Text: company is changing may be unclear. According to a Robert Half Management
Resources survey, poor communication commonly hinders organizational change-
management efforts, with 65 percent of managers surveyed indicating that clear and
frequent communication is the most important aspect when leading through change.
To avoid this problem, HR should be involved in change planning early to help motivate
employees to participate. Effective communication promotes awareness and
understanding of why the changes are necessary. Employers should communicate
change-related information to employees in multiple forms (e.g., e-mails, meetings,
training sessions and press releases) and from multiple sources (e.g., executive
management, HR and other departments).
Executive leaders and HR professionals must be great communicators during change.
They should roll out a clear, universal, consistent message to everyone in the
organization at the same time, even across multiple sites and locations. Managers
should then meet both with their teams and one on one with each team member.
Leaders should explain the change and why it is needed, be truthful about its benefits
and challenges, listen and respond to employees' reactions and implications, and then
ask for and work to achieve individuals' commitment.
Successful change management must be well-planned, well-timed and well-integrated.
Other critical success factors include a structured, proactive approach that
encompasses communication, a road map for the sponsors of the change, training
programs that go along with the overall project and a plan for dealing with resistance.
Change leaders need to be active and visible in sponsoring the change, not only at
the beginning but also throughout the process. Turning their attention to something
else can send employees the wrong message that leaders are no longer interested.
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