A difference in attitude between a TQM and a non-TQM company has become almost a legend among TQM supporters. An IBM, Canada ordered a batch of components from a Japanese manufacturer and specified that the batch should have an acceptable quality level (AQL) of three defective parts per thousand. Japanese firm believed it is very difficult for them to make defective parts. How do you see the essence of TQM?
A difference in attitude between a TQM and a non-TQM company has become almost a legend among TQM supporters. An IBM, Canada ordered a batch of components from a Japanese manufacturer and specified that the batch should have an acceptable quality level (AQL) of three defective parts per thousand. Japanese firm believed it is very difficult for them to make defective parts. How do you see the essence of TQM?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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A difference in attitude between a TQM and a non-TQM company has become almost a legend among TQM supporters. An IBM, Canada ordered a batch of components from a Japanese manufacturer and specified that the batch should have an acceptable quality level (AQL) of three defective parts per thousand. Japanese firm believed it is very difficult for them to make defective parts.
How do you see the essence of TQM?
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