A bank is considering two alternatives for handling its projected number of service calls in the next decade (you should consider this as one period). If the bank sets up its own service call center in the U.S., the fixed cost is estimated to be $2,400,000.00, and the variable cost is calculated to be 25 cents per call. If the call service is outsourced to a foreign company, the fixed cost would be $120,000.00, and the unit charge would be 45 cents per call. In the following calculations, monetary values should be in dollars and have 2 decimal places, and volumes of calls should be rounded up to whole numbers if necessary. (a)[2] What is the break-even number of service calls?

Practical Management Science
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A bank is considering two alternatives for handling its projected number of service calls in the
next decade (you should consider this as one period). If the bank sets up its own service call
center in the U.S., the fixed cost is estimated to be $2,400,000.00, and the variable cost is
calculated to be 25 cents per call. If the call service is outsourced to a foreign company, the
fixed cost would be $120,000.00, and the unit charge would be 45 cents per call.
In the following calculations, monetary values should be in dollars and have 2 decimal
places, and volumes of calls should be rounded up to whole numbers if necessary.
(a)[2] What is the break-even number of service calls?
Transcribed Image Text:A bank is considering two alternatives for handling its projected number of service calls in the next decade (you should consider this as one period). If the bank sets up its own service call center in the U.S., the fixed cost is estimated to be $2,400,000.00, and the variable cost is calculated to be 25 cents per call. If the call service is outsourced to a foreign company, the fixed cost would be $120,000.00, and the unit charge would be 45 cents per call. In the following calculations, monetary values should be in dollars and have 2 decimal places, and volumes of calls should be rounded up to whole numbers if necessary. (a)[2] What is the break-even number of service calls?
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