_____17. Reduction in productivity, shoddy work, and sabotage would all be considered examples of covert resistance to change. _____18. While personality may play some role in resistance to change, it is seldom the most important dynamic in the situation. Part 2 - Multiple Choice _____19. Which of the following is an assumption of the rational model of decision making? decision making is an unconscious problem complete information concerning decision alternatives is available subjective criteria are effective in ranking these alternatives the alternative selected will provide at best a minimal gin for the organization _____20. Which of the decision making models place greater emphasis on careful, systematic, and analytic evaluation procedures: rational model political model ethical model bounded rationality model _____21. The concept of “satisficing” refers to engaging in a limited search for alternative solutions having inadequate control of forces influences the outcomes of decisions selecting less than the best foal or alternative solution having inadequate information available to make a decision _____22. Problem recognition is usually straightforward for __________ problems. complex unstructured ethical structured _____23. A manager should be prepared to feel least confident of success when implementing a solution to a(n) _________________ problem. routine structured unstructured none of the above should result in differential expectations of success _____24. The term ___________ is used to refer to a deliberate process for the generation of new ideas through a change in the individual’s or team’s logical pattern for processing and storing information. organizational synergy organizational right-sizing lateral thinking method vertical thinking method _____25. Which of the following is not an example of a lateral thinking technique? cross fertilization revision analogies random word simulation _____26. The ________ calls for a person or small task force to develop a systematic critique of a recommended course of action. critical thinking method devil’s advocate method lateral thinking methods reversal method _____27. Which of the following is not a goal of the devil’s advocate? point out weaknesses in the assumptions underlying a proposal point out internal consistencies in a proposal point out problems with a proposal that could lead to failure present arguments against the majority position as convincingly as possible
_____17. Reduction in productivity, shoddy work, and sabotage would all be considered examples of covert resistance to change.
_____18. While personality may play some role in resistance to change, it is seldom the most important dynamic in the situation.
Part 2 - Multiple Choice
_____19. Which of the following is an assumption of the rational model of decision making?
- decision making is an unconscious problem
- complete information concerning decision alternatives is available
- subjective criteria are effective in ranking these alternatives
- the alternative selected will provide at best a minimal gin for the organization
_____20. Which of the decision making models place greater emphasis on careful, systematic, and analytic evaluation procedures:
- rational model
- political model
- ethical model
- bounded rationality model
_____21. The concept of “satisficing” refers to
- engaging in a limited search for alternative solutions
- having inadequate control of forces influences the outcomes of decisions
- selecting less than the best foal or alternative solution
- having inadequate information available to make a decision
_____22. Problem recognition is usually straightforward for __________ problems.
- complex
- unstructured
- ethical
- structured
_____23. A manager should be prepared to feel least confident of success when implementing a solution to a(n) _________________ problem.
- routine
- structured
- unstructured
- none of the above should result in differential expectations of success
_____24. The term ___________ is used to refer to a deliberate process for the generation of new ideas through a change in the individual’s or team’s logical pattern for processing and storing information.
- organizational synergy
- organizational right-sizing
- lateral thinking method
- vertical thinking method
_____25. Which of the following is not an example of a lateral thinking technique?
- cross fertilization
- revision
- analogies
- random word simulation
_____26. The ________ calls for a person or small task force to develop a systematic critique of a recommended course of action.
- critical thinking method
- devil’s advocate method
- lateral thinking methods
- reversal method
_____27. Which of the following is not a goal of the devil’s advocate?
- point out weaknesses in the assumptions underlying a proposal
- point out internal consistencies in a proposal
- point out problems with a proposal that could lead to failure
- present arguments against the majority position as convincingly as possible
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