2. An ad agency tracks the complaints, by week received, about the billboards in its city: Week No. of Complaints 1 4 2 5 3 4 4 1 5 3 6 9 7 4 8 5 9 4 10 21 11 3 12 9 What type of control chart would you use to monitor this process and why? What are the three-sigma control limits for this process? Assume that the historical complaint rate is unknown. Is the process mean in control, according to the control limits? Why or why not? Assume now that the historical complaint rate has been four calls a week. What would the three-sigma control limits for this process be now? Is the process in control according to the control limits?
2. An ad agency tracks the complaints, by week received, about the billboards in its city: Week No. of Complaints 1 4 2 5 3 4 4 1 5 3 6 9 7 4 8 5 9 4 10 21 11 3 12 9 What type of control chart would you use to monitor this process and why? What are the three-sigma control limits for this process? Assume that the historical complaint rate is unknown. Is the process mean in control, according to the control limits? Why or why not? Assume now that the historical complaint rate has been four calls a week. What would the three-sigma control limits for this process be now? Is the process in control according to the control limits?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter14: Data Mining
Section14.2: Classification Methods
Problem 11P
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Question
2.
- An ad agency tracks the complaints, by week received, about the billboards in its city:
Week |
No. of Complaints |
1 |
4 |
2 |
5 |
3 |
4 |
4 |
1 |
5 |
3 |
6 |
9 |
7 |
4 |
8 |
5 |
9 |
4 |
10 |
21 |
11 |
3 |
12 |
9 |
- What type of control chart would you use to monitor this process and why?
- What are the three-sigma control limits for this process? Assume that the historical complaint rate is unknown.
- Is the process mean in control, according to the control limits? Why or why not?
- Assume now that the historical complaint rate has been four calls a week. What would the three-sigma control limits for this process be now? Is the process in control according to the control limits?
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